BusinessWeek had a great article last week about the process Yahoo recently used to re-design its Web site. In my years consulting with corporations about re-design efforts, it is interesting to see the dynamics involved with design choices. Unfortunately, many of these efforts are about gut feelings, ego, or turf battles; every department or branch seems to want a link/icon/banner/button on the home page to gain exposure or generate traffic. Re-design efforts can often result in poor visual output and even poorer results.

The article chronicles Yahoo's pragmatic, customer-centric process in which ego was checked at the door and actual cutomer data drove the endeavor.

Filed in: Internet Marketing