Posts by Matt Certo

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Posted By Matt Certo on 04/06 at 09:00 PM
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WebSolvers is pleased to announce a that it has successfully completed the move of its main office to the Baldwin Park Town Center. The new address is 4776 New Broad Street, Suite 100, Orlando, Florida 32814. The new telephone number is 407-722-7830 and the new fax number is 407-722-7831. Please update your records.

Posted By Matt Certo on 03/10 at 12:00 PM
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After spending over 10 years at our location on Orange Avenue in Winter Park, Websolvers is re-locating to a larger facility in Baldwin Park! The move will happen on April 1st, 2009.

The new address will be 4776 New Broad Street, Suite 100, Orlando FL 32814, in the Baldwin Park town center.

We will be closing early on Tuesday, March 31 at 4:00 pm in order to facilitate the move. After spending Wednesday, April 1 getting situated, we will re-open for normal business hours on Thursday, April 2nd.

Since our client Web sites are located at a data center off-site, this move will not affect any of our hosting capabilities or client Web sites in any way.

If you have questions or would like additional information about our move, please contact us at your convenience.

Posted By Matt Certo on 01/15 at 08:35 AM
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We have been taking a look at several wireframe/prototyping approaches for clients seeking to conceptualize a Web site layout prior to site design. Many of these can be handled using the features of Microsoft Word or Photoshop/Illustrator, but I recently stumbled upon a solution that seems to fit the mark: Balsamiq Mockups. This tool seems to be a great fit for developing wireframes on the fly. It's always nice to find a tool built for a specific purpose (as opposed to adapting a tool for an alternative purpose). It seems to have everything one might need for not only developing a wireframe, but working in real-time with a client to try different concepts.

Posted By Matt Certo on 12/01 at 11:52 AM
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Tim O'Reilly has some interesting observations/conclusions on Twitter and why he sees it as a critical business tool. I found it particularly interesting to see how he draws a contrast between Twitter and Facebook and makes reference to "ambient intimacy" to describe the Twitter effect.

Posted By Matt Certo on 07/23 at 02:48 PM
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I've been getting more and more client questions about social media, Facebook, blogging, and how all of these buzzwords really fit into the fabric of a company. What is particularly encouraging is that the questions and ideas have graduated beyond paranoia: what will I do if someone writes something negative or profane?

There's clearly not a cookie cutter approach that might work for all businesses. I think this statement is particularly true when I think about how a large corporation with a mass appeal and universal cult-like following (think Apple) approaches social media in contrast to a smaller, localized brand (think your local independent non-profit). Two very different sets of challenges and opportunities. For starters, it's more difficult for a smaller organization to build an engaging online community from scratch, establish critical mass, and sustain it. For Apple, not so much. At the same time, the stakes are higher for a more established brand.

So my approach to helping a client approach social media is encouraging them to learn about the various tools and business implications first and then consider their business in this context. One interesting thing to start with is reading this recent Business Week piece that provides a marketer/manager with a nice tour of the landscape; it's an update of the earlier 2005 cover story. I also think that actually joining Facebook (or something similar) is essential to learning how it might be used in a business. Sounds obvious, but I find many managers are interested in learning how to utilize the tool yet hesitant to join.

I also hear many times that people want to be the Facebook of x (where x=their industry, town, or market segment). While I think this is always an interesting thought, I think that the approach may (at times) be ambitious. Then again, a cruise through ning.com--a site that facilitates social networking communities--will reveal that even David Hasselhoff is building users at an alarming rate. As I live and breathe, users are joining HoffSpace (I couldn't make that name up if I tried) almost constantly with a membership base approaching 11,000..

I am also finding that people seem more likely to join a group within their existing social media application of choice (usually Facebook or Myspace) than they are to join something completely separate (like HoffSpace, for example). On the flip side, services like friendfeed help individuals manage multiple social media accounts in one place.

It is certainly much to consider, but the sense of urgency in the business community is certainly rising. Shifts in demographics beyond the college crowd is one major reason for this. Future user growth and platform enhancements will only make the trend more critical for businesses.

Posted By Matt Certo on 07/08 at 05:27 PM
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Speaking of Facebook, this New York Times article paints a vivid picture of how the social-networking phenomenon is playing a role in Barack Obama's White House Bid. There appears to be some very useful thinking for organizations wanting to understand this phenomenon and use it for the benefit of customers and organizations alike.

Posted By Matt Certo on 07/08 at 09:06 AM
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It is interesting to see various companies/organizations looking at ways to use Facebook as a means to build online relationships. I stumbled upon this stunt which appears to be VanityFair Magazine's attempt to build an online following. Should be interesting to see the results and the publication's forthcoming tactics to utilize this as a tool.

Posted By Matt Certo on 06/05 at 02:35 PM
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Dell got a fairly bad rap a while back its treatment of famous blogger Jeff Jarvis. Dubbed "dell hell," it has become a case study in how bloggers can have a true impact in commerce.

Fast forward almost three years and Dell has really turned the tables in many respects. An item in the Wall Street Journal tells a pretty cool story of Michael Dell getting the blogosphere to work for him in an effort to launch a new product. I think this is a very good example of social media coming full circle within a corporation.

Posted By Matt Certo on 04/14 at 09:37 AM
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Starbucks makes a great case for using the Web for customer interaction and engagement. Coming off of the heels of their recent 3-hour shutdown, Starbucks is using a new Web site to help get new ideas from its customer base. Registered users can submit ideas to the company and/or vote on the ideas of others.

Posted By Matt Certo on 02/29 at 01:45 PM
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Screencasting isn't a new phenomenon. It's been in use for several years, actually. Jon Udell of O'Reilly Media has a good rundown on the concept from a couple of years ago. But I seem to be seeing more and more of the application in use on Web sites as a quick way to show a user/audience how a software tool or a Web site works.

Basically, the idea is to show a mirror image of a software concept or tool while the demonstrator narrates his/her actions. Check out this screencast demo from 37 Signals showing how one of their software tools works. It's a great alternative to simply creating a laundry list of bullet points and calling it a 'feature list.' Both tools have their use, but I love the simplicity of the screencast application. I got a kick out of Josh Hallett's screencast showing his frustration with finding information on a Web site. This example shows that screencasting isn't just for software demonstrations. The concept can be used to communicate in a way that words and pictures alone can't do.

There are lots of tools available to produce screencasts. It's worth considering when you have a communication objective that fits.

Posted By Matt Certo on 02/19 at 02:17 PM
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Scott Maxwell, a columnist at the Orlando Sentinel, has a very interesting post today about the change in business models for newspapers. Among other points, he boils the situation down to the following:

Personally, I think those in charge of business models at newspapers across the country screwed up years ago. They decided to give away everything we provide for free. So customers are left with two choices: 1) They can pay for a product that gets delivered to their door at a certain hour. 2) Or they can not pay for anything -- and go online to get most every single thing that was in the live paper, plus many more features, like this blog, at any moment they choose. And then we wonder why people choose the latter.

You can't really argue with Scott's logic about the way people consume their news. Jack Lail has a post along similar lines which leads us to believe that most people aren't getting their news from a newspaper anymore (according to Zogby's it's barely 12%. I was recently in a meeting with a prominent community leader who put this figure at 20% and told the audience to stop chasing 'the paper' for a story because no one's reading it anyway.

It reminds me of something I heard Michael Eisner, former Chairman of Disney, say at a time when Web distribution of entertainment was hitting a fever pitch. Basically, and I'm paraphrasing here, he indicated that his role was simply that of a talent aggregator. Consumers pay him to bring together writers, animators, actors, and production folks to produce great content. His Adam Smith-like warning was that if he doesn't get paid, he won't continue to do it.

It's no different in the newspaper business. Unless it develops a model to continue profiting from the aggregation of columnists and reporters, columnists and reporters will have to change and adapt. Matt Drudge, although in a sometimes questionable manner, has done so. We have also seen the onslaught of blog networks whereby writers get together to co-join blogs with the hope of sustaining.

I'm not suggesting that every reporter and columnist should be a blogger, because I don't think the economics necessarily work. But newspapers will certainly have to adapt by taking control of their strengths. Yeah, I can get the newspaper for free online...but I can't read it over coffee, take it on the plane, or clip something for someone in the same way. And, yes, I can go to ESPN.COM to check the score of the Magic game, but I can't read about the goings-on with the Orlando Magic Youth Foundation and the inner politics of getting the new arena built. Enough folks will pay the Orlando Sentinel to pay the Scott Maxwells of the world to help us understand the world around us. But the newspaper industry needs to continue to develop its proposition for doing so.

Posted By Matt Certo on 01/15 at 10:41 PM
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We recently tried the online ordering system at Outback Steakhouse. I went to the Web site to simply download the menu for phone-in service, but decided to try the online ordering system as they seemed to be promoting it.

I was very impressed by the ability of the online system. You could really tell that the logistics had really been pondered. I think the user interface could use a bit of work in an effort to make things more intuitive, but it was certainly adequate.

The system allowed me to select various menu items, add special instructions to certain items (hold the onions, please), and used dynamic menus to present me with salad/site item choices. It also asked me what Make and Model of car I would be picking the order up in. What impressed me most was the ability to set my own pick-up time. Since I wanted to see the last 15 minutes of SportsCenter, I gave myself an extra 20 minutes by selecting my desired time from a drop-down selection.

I arrived a few minutes before the designated time. The attendant came out curb-side and, recognizing my car, asked if I was Matt! Pretty impressive. She took my card, came back with my receipt and order 1 minute prior to my requested pick-up time. Needless to say, I was very impressed.

My only complaint was that the "medium" steak I ordered was a bit on the rare side. I have to say that the convenience and ease of the online ordering system made up for any shortcomings in the order. I would definitely recommend it!

Posted By Matt Certo on 08/07 at 01:04 PM
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I read this post some time ago talking about Google's fleet of 'camera cars' which were setting out to take 360 degree views of streets to integrate with Google Maps. The idea is to give people actual street-level photographs of their destinations so that they might know where they are once they get there!

I then came across an article in today's Orlando Sentinel announcing that the new technology is available and that Orlando is one of Google's test markets. The actual photos within the maps are of very high quality...and you can use your mouse to pan in 360 mode and even advance down the street the way the actual vehicle must have traversed. Amazing technology!

You can try it out here. But be aware that the street view technology is only available in a few markets...

Posted By Matt Certo on 06/28 at 01:56 PM
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Close to 24 hours away from the Apple iPhone's much anticipated launch and the buzz around the Internet is pretty high. I'm curious as to the way the product will be received, although all signs seem to point to the positive. For starters, Apple's recent history of product launches has been nothing short of astounding--not to mention the very positive reviews that the product seems to be getting. Walter Mossberg of the Wall Street Journal and Steven Levy of Newsweek both seem to have positive things to say.

On the other side, Seth Godin points us to an interview with a Verizon exec (AT&T/Cingular was instead choses to exclusively handle the iPhone for Apple) who seems to be glad that Verizon isn't launching the iPhone. Not sure I believe him. This other piece about Verizon is an interesting look at how the iPhone's competitors are going to counter the product's hype. On a lighter note, Josh points us to Dan Blank's humorous view of iPhone post-purchase dissonance.

Posted By Matt Certo on 06/22 at 04:08 PM
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The Orlando Sentinel has recently launched a re-design of its Web site. Mike Thomas, a popular columnist for the paper, has rounded up some reader reviews of the site over on his blog.

Posted By Matt Certo on 05/17 at 02:43 PM
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I had the chance today to address a large group of public relations professionals at the Orlando chapter of the Public Relations Society of America (www.prsaorlando.org). As part of my talk, I promised to post some links of some of the sites we discussed. Here is a brief run-down:

  • WordTracker
  • - a great resource for keyword research
  • Seth Godin's Four Things Worth Doing
  • - Core Web principles to keep in mind
  • Google Analytics
  • - powerful analytical tool for marketers
  • Web 2.0 Wikipedia Entry
  • - a general description of the concept
  • Threadless
  • - an oft-touted Web 2.0 concept in action
  • Apple iPhone
  • - likely game-changer in Web mobility


    Thanks again to the group for having me...I genuinely enjoyed the exchange!

    Posted By Matt Certo on 05/17 at 09:41 AM
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    If you have a minute, check out http://www.bubbl.us. It's a pretty cool Web-based productivity application for diagrams, brainstorming, etc. This is the type of Web-based app that the world has been warning Microsoft about for some time (i.e. Google Apps).

    Also, check out the new release of Google Analytics, something every marketer/business owner/Web site operator should find the time to do. Google just released a new version and the reviews are starting to come in. Check out reviews by beconfused, Mashable, and Mydeology. All seem to be relatively positive, save a few errors that still remain in the new site.

    Posted By Matt Certo on 03/28 at 11:55 AM
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    I had a chance to catch a few holes of the Tavistock Cup yesterday. It is a truly extraordinary golf event put on by our client, Tavistock Group. The event was held at Lake Nona Golf & Country Club and features many of the world's top golfers including Tiger Woods, Retief Goosen, Mark O'Meara, and Ernie Els. Congratulations to the Lake Nona team which beat the Isleworth team handily! Congratulations to the entire Tavistock family, a truly remarkable company, who put on another fabulous event.

    Posted By Matt Certo on 03/03 at 08:14 AM
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    The New York Times has an interesting article today about social networking and its next phase. Most have followed the meteoric rise of social networking sites like MySpace.com, FaceBook, and others. They became so very popular when users discovered that they could not just read content, but congregate with others around the content, communicate with others about the content, and in some ways actually become the content. Advertising dollars and investment capital have quickly followed.

    At this point, it seems like countless sites are trying to figure out how to tap into the social networking phenomenon (and capital pool). You hear fairly often that we're going to be "the MySpace of X" or "the MySpace of Y." While this isn't necessarily a bad goal, I wonder how realistic it is.

    The article in The Times brings up two good points. First, it's tough to convince users to join a social networking site when there are few other members; starting from scratch has even proven difficult for Nike's Joga.com. Second, it is inconvenient for users to go through the registration process for more than one or two of these sites.

    It's almost a necessity for every corporation to be thinking about social networking and how to integrate it into a marketing and/or customer service strategy. But I think that most would do better to explore joining existing ommunities instead of creating new ones.

    Posted By Matt Certo on 02/13 at 02:05 PM
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    Almost every day I entertain the question of how one can snatch a number one listing on Google for a particular keyword or keyphrase. As anyone who has worked with search engines know, this is not at all a simple answer. There are too many variables to consider in terms of industry, stature in the marketplace, target market, and longevity. My typical tact is to try not to give a definitive answer (because, often, one does not exist) but to help clients think about how Google functions and how it might work for them. Similar to the 'training versus educating' line of demarcation, the first step toward Google success is learning how to think about it.

    In my conversations with clients, I try and help them think through several concepts related to how Google functions with a Web site and how it assigns rankings. Many of the mechanics of Google are trade secrets (think the Coca-Cola recipe) and unknown by anyone outside of a select few employees. There are several widely accepted principles, though, that guide search engine marketers in how to cozy up to high Google rankings.

    For the sake of simplicity, let's think of these accepted principles in two categories:

    1. On-site factors: Google takes a look at the content and structure of your Web site to determine how relevant it is to a particular keyword or keyphrase

    2. Off-site factors: Google looks at the greater Internet (factors external to your Web site) and how it relates to your site

    Once you understand this delineation, you're on the way to understanding higher rankings. Let's take a look at some of the invididual principles within each of these categories.

    On-site factors
    1. Google cares about your content, how original and genuine it is, how often it is updated, and how many times a particular keyword/keyphrase is used.
    2. Google looks for specific, descriptive tags (called META tags and TITLE tags) and the keywords therein.
    3. The presence of a site map (similar to an outline) within your Web site denotes structure, organization, and a specific hierarchy to Google.
    4. Google evaluates your site to determine how structurally sound (i.e. strong coding) your site is as a measure of its relevance.
    5. Google can't often interpret images and FLASH content, so the site must contain a balance between readable text and graphics.

    Off-site factors

    1. Google counts the number of sites that link to yours.
    2. Google determines how relevant/important those linking sites are; a link from a heavily-visited site is more valuable than a link from a site with little traffic.
    3. Google looks to see how long your domain has been existence and in its database; as a rule of thumb, domains with longer lives are seen as more legitimate.
    4. Google evaluates the text within incoming links as a way to characterize what words are associated with your site.
    5. Google looks to other closely-related sites like a corporate blog or other affiliated site as a way to determine how relevant your site is.

    This list isn't meant to represent a be-all / end-all. Anyone who tells you that they have such a list is likely exaggerating (or violating a Google patent protection). It hopefully is, though, a start toward helping you to strategically think about Google and how to find your way to the top!

    Posted By Matt Certo on 01/29 at 09:47 AM
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    I'd hate to be running for office in the age of YouTube. First, there was John McCain taking a snooze during President Bush's State of the Union address last week. Now, it appears that Hillary Clinton's singing voice was caught on tape during the national anthem during a recent appearance. This is nothing new, of course. Howard Dean had his fair share of difficulties a few years ago for the same kind of thing. One could argue that his scream did irreparable damage to his political career.

    Politicians need to think defense at all times when it comes to what they say and do. Putting out a hundred press releases (i.e. offense) doesn't get you a fraction of the impact that one of these does.

    As the YouTube effect continues to proliferate, corporations will need to do more and more to follow suit.

    Posted By Matt Certo on 01/24 at 10:00 AM
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    Many of the marketers and business owners that I speak with are highly interested in being highly ranked in search engines--especially Google. Many have gone to the trouble of performing some surface level research on the basics of search engine success: things like meta tags, title tags, and incorporating keywords and phrases into the site's text.

    But one of the key issues that is surprising to people involves keyword selection. I have found that those keywords and phrases that you assume will be successful are often not. Using software tools, we often explore the real data reflecting the words/phrases that searchers are using and how often they are being used.

    I'm usually surprised when I look at the search volume of various terms (which I assume to be popular) in contrast to those phrases which are similar in nature. For example, I once saw that 'personal injury law' didn't have close to the level of search volume as 'auto accident attorney.' Humans search differently than that of the marketer's perception. Keyword research is essential to search engine success.

    Brian Clark has a great piece on his blog describing the art of keyword research and why it is important.

    Posted By Matt Certo on 01/23 at 01:33 PM
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    Most businesses are very interested in being at or near the top of the list when a user searches for an associated or relevant term on Google. Many users often use the 'Images' search within Google to look for various images, logos, or photos. Chris Pearson has an interesting post about the trends he is seeing regarding this delineation. Marketers should be aware of the increasing popularity of image search. Designers and developers should take note of the importance of using specific terms within the ALT field of image tags; the more descriptive, the better.

    Posted By Matt Certo on 01/22 at 07:53 PM
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    Laurence Haughton points us to an article from The Economist in which the Web's industry changing nature is very candidly characterized:

    “The web takes its victims one at a time. First, in the mid-1990s, print media started to feel the terrifying effect of losing their monopoly on publication…in the early 2000s, the same thing happened to music…Now it’s television’s turn. In 2007 TV will have its first “music moment”—the realisation that a core audience (the 18-34-year-old male) has moved online, possibly for good.”

    Posted By Matt Certo on 11/19 at 10:12 AM
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    WebSolvers has a long history of partnering with non-profits in the Orlando/Central Florida area. We recently launched a pro-bono site for UCP of Central Florida, a charitable organization that serves children with special needs.

    I also wanted to make mention of another project with which we're charitably involved. A group of Rollins College students has partnered with a group of artisans in Otavalo, Ecuador to help them deliver their goods to market. We've pledged financial support for the endeavor. Do some holiday shopping at http://www.mercadootavalo.com/!

    Posted By Matt Certo on 10/10 at 11:30 AM
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    BusinessWeek had a great article last week about the process Yahoo recently used to re-design its Web site. In my years consulting with corporations about re-design efforts, it is interesting to see the dynamics involved with design choices. Unfortunately, many of these efforts are about gut feelings, ego, or turf battles; every department or branch seems to want a link/icon/banner/button on the home page to gain exposure or generate traffic. Re-design efforts can often result in poor visual output and even poorer results.

    The article chronicles Yahoo's pragmatic, customer-centric process in which ego was checked at the door and actual cutomer data drove the endeavor.

    Posted By Matt Certo on 09/22 at 05:36 PM
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    Copyblogger has a great list of resources regarding the ever-lingering and ever-changing concept of building Web site traffic...nice job on this post!

    One strategy involves linking. Honeymoons, for example, are a good target.

    Continue reading "Traffic, traffic, and more traffic..." »

    Posted By Matt Certo on 09/12 at 01:58 PM
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    Businesses still scratch their heads when thinking about how to build a blog for their business. It's often challenging to think about how to connect your product to the interests of consumers.

    Let's say you make or sell refrigerators. You might say, "who would ever want to read a blog about refrigerators?" You might stop there and then dismiss this whole blogging thing altogether. Not if you're refrigerator-maker Sub-Zero.

    This company, maker of ultra-cool refrigerators/freezers of all types (who can forget Owen Wilson bragging about his "twin Sub-Zs" in the movie Meet the Parents) decided not to make a blog about refrigerators (how many refrigerator enthusiasts do you know?). Instead, they recently created a blog about taking care of wine. I bet we all know several wine enthusiasts.

    The blog is pretty cool--and sound from a marketing standpoint. It focuses on that which is of interest (wine) and then subtly touts that which protects that interest (their product). I think it's a great example of corporate creativity and corporate blogging that truly connects.

    Posted By Matt Certo on 09/09 at 05:48 PM
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    I was told today about a new blog/community site launched by Ford Motor Company. The site is called Bold Moves. As many know, Ford has been struggling uphill in terms of sales, profitability (or lack thereof), and stock price. This kind of circumstance is very tough on an organization of this size and scale; trying to turn around a company this big is a monumental challenge.

    This new site appears to be a site for employees, customers, analysts, and otherwise to truly communicate the good, the bad, and the ugly. It is compiling news feeds from different sites that are both positive and negative toward Ford. Most noteworthy, though, is the series of video documentaries which literally take you into company meetings, conference calls, and insider conversations.

    What's so intriguing about this whole concept, as you'll notice, is that Ford is letting it all hang out. It's putting out very negative information about itself...negative analyst comments, negative press, and negative customer feedback. They're attempting to be very transparent--acknowledging the difficulties they face in an effort to truly turn around the company. You see small companies taking this path fairly often, but not so many in the corporate/publicly traded setting.

    It should be interesting to see what kind of impact it has. If nothing else, I think it is a great device for the Ford employees to stay abreast of the changes/tactics so each one has an understanding of how that should apply to them as individuals.

    Posted By Matt Certo on 08/22 at 12:51 PM
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    Someone parked their mobile opinion today in our parking lot. This particular individual seems pretty upset at T-Mobile! Goes to show that consumers do have a limit...and a will to get even when they're not happy!

    On the flip side, I'm a T-Mobile customer--and a pretty happy one at that...

    Posted By Matt Certo on 08/21 at 03:08 PM
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    I've been knee deep in domain names as of late. A handful of clients I am working with are all wrestling with picking the 'right' domain name(s) for their various projects. This has truly become both an art and a science. And each year, it seems, the situation becomes more complex. Implications extend to trademark law, cybersquatting regulations, and search engine aspirations.

    And with .com names being in short supply, it has become increasingly difficult to find a name that really works. Most companies we work with find that their first, second, and third choices for names are already taken. So they're forced to get a bit creative.

    While this list could go for miles, here are a couple of things I think about when trying to advise on domain names:

  • Keep it short and sweet--any domain name longer than 10 or 12 characters is pushing it
  • Stick with .com if you can--go to .net if you have to. .tv, .info, and .cc don't carry the same clout
  • Avoid words that are difficult to spell
  • Stay away from special characters like hyphens or dashes--it always introduces confusion
  • Include high value search engine keywords to help with traffic--including heavily searched terms helps your Google rankings
  • On that note, look to register 'pointer' domains with high value keywords (i.e. if you run a law firm in Toronto, try to register torontolaw.com in addition to your proper name)
  • Make the name easy to say (and hear)--make it easy for your company representatives to say in conversation or on the telephone
  • Beware of combining characters that might result in unintended terms (making your brand a punch-line)

  • Posted By Matt Certo on 08/08 at 03:41 PM
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    Google is sorry. This message says so.

    For the third time today, I've gotten an error message from Google telling me that my query is suspicious--perhaps eminating from spyware or a virus. It is forcing me to validate that the search is authentic through a simple random character display and dialog box.

    What's peculiar is that all three of my searches were fairly innocuous: one was for a Compaq server model number, another for movie listings, and a third for a piece of software.

    If this is to be the trend, the positive attributes that made Google #1 (simplicity, speed, etc.) will quickly reverse.

    Posted By Matt Certo on 08/01 at 08:49 AM
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    Joel has some candid comments and thoughts on why working with Dell feels a bit like buying a used car. He also has some interesting thoughts on the notion of segmenting customers within a Web site.

    Posted By Matt Certo on 07/13 at 09:29 PM
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    Many agree that blogging is really changing the face of journalism. One of the best things about journalists (especially columnists) who blog is that they now have an outlet to publish more content that isn't necessarily appropriate for their regular column. I subscribe to an ESPN column by Bill Simmons (The SportsGuy) and I get immediate notification of when he publishes a new column or news-bite. That alone is pretty convenient.

    But take The Orlando Sentinel's 'Taking Names' column by Scott Maxwell. His blog gives him a place to talk about each day's column and to share stories about the column that a reader would find interesting. His recent coverage of 'Lynum-gate' has given readers a chance to see how the column has evolved...and to learn more than the column could ever hope to reveal.

    Want to see a good example of this? Check out one sports columnist's case in point about Will Ferrell not always having a sense of humor!

    Posted By Matt Certo on 07/01 at 10:11 AM
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    Microsoft is asking this question in its campaign to win advertising dollars from Google. The campaign is built around a recent study by Web analytics specialist, WebSideStory. The study compares major search engines/portals where pay-per-click advertising is utilized. Surprisingly enough, Google comes in dead last among major search engines in terms of the percentage of conversions derived from its pay-per-click ads.

    The possible explanations are pretty interesting. WebSideStory commentary on the study suggests that portals (where rich content and hand-holding are prevalent) appeal to a more purchase-hungry demographic. Google, on the other hand, is built upon a foundation of simplicity and speed; perhaps this audience is less inclined to buy. More likely, however, is the rising prevalence of click fraud: pay-per-click's dirty little secret (which isn't so secret anymore).

    For those who don't know about click fraud, check out the Wikipedia entry for a quick explanation. Mark Cuban has a pretty good take on how big the problem is becoming. Intuitively, my hunch is that Google takes the biggest hit from click fraud because of its size and reputation...almost the same way that Microsoft is the largest target for viruses/worms from would-be hackers. Apple fans have always bragged that they're better at virus protection than Microsoft; not much of a claim, though, when the overwhelming majority of viruses are written for Windows--not MacOS.

    What does all of this mean? Things are clearly heading toward the pay-per-acquisition model instead of the pay-per-click model. Google appears to be testing something along these lines that would limit click fraud severely. I have a hundred questions in terms of how this would be implemented, but I love the direction.

    Posted By Matt Certo on 06/22 at 09:20 AM
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    Many people still don't know about RSS, a tool that lets one subscribe to updated Web pages or blogs. Brian offers some ideas on how to make RSS more mainstream. Seth Godin has some interesting comments about this. All of this was sparked by Steve Rubel's list of "35 Ways You Can Use RSS Today."

    Posted By Matt Certo on 06/21 at 04:31 PM
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    For a customer, information is an incentive. An asset.

    I received an email from Brooks Brothers today inviting me to visit the firm's Web site to learn how to tie various tie knots. The presentation is well done. It's built in Flash, is animated, and very user-friendly. It motivated me to go because I have always been curious about various tie knots. There was something in it for me...and the incremental cost to Brooks Brothers was virtually nil. I didn't buy anything today, but perhaps I will in the future.

    A marketer can use information to get a prospect to do something. I wonder why more marketers don't use it more often.

    Most ads I see focus on what's in it for the company, not what's in it for the customer. Take this week's (6/26/06) issue of Time Magazine. I had it on my desk and picked it up to do a quick poll. Of the first twelve ads in the magazine (from Apple and Land Rover to Edward Jones and LG), all had Web site addresses. But the calls to action were about them, not me. One told me that the site would help me find their store (so I could give them my money). Another told me that the site would explain to me how well the product performs (so I could be convinced to give them my money). Several offered me the very exciting prospect of 'learn[ing] more' or 'find[ing] out more' (so I could give them my money, I'm sure).

    LG, maker of HD televisions, would be better off offering me some sort of information. How about this: "Confused about HD? Please visit our Web site to download your free copy of Consumer Reports' comparison report on different television projection types."

    Edward Jones, investment agency, would get a lot more mileage out of me with an information incentive. Perhaps something like this: "Curious about saving and investing? Log on to our site today to see the top 10 investing mistakes that baby boomers are making today."

    Creating and uploading this information costs nothing to these companies. Creating the impression that it's 'all about them' (and not about me) does.

    Posted By Matt Certo on 06/16 at 01:32 PM
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    I've noticed recently that Netflix is using RSS feeds for a number of things. Most interestingly, the company is allowing customers to subscribe to new release announcements. It makes it easier for customers to stay active with their accounts--a sure issue for customer retention.

    Many tend to assume that RSS is just for blogs. It's important to remember that it can be used for a number of different applications beyond just blogs.

    Posted By Matt Certo on 06/15 at 03:48 PM
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    I get a very common question (or variance thereof) when I talk to people--especially businesspeople--about blogs: 'why does anyone care about blogs'? Restated, 'why would anyone want to read about some stranger's vacation'? Restated again, 'why would anyone ever care enough to read a blog about someone's sick cat'?

    My answer, in short, is another question: 'why is America obsessed with reality television'? Perhaps it's not an original parallel, but our society loves the trivial and true.

    Somewhere in some broadcast board room years ago, some TV executive probably asked the question: 'why would anyone ever want to want to watch a group of college grads living together in a random city'? Or, 'why would anyone ever want to watch a group of strangers compete for an immunity idol on a deserted island'? I could go on but I won't!

    Agree or disagree with the parallel?

    Posted By Matt Certo on 05/23 at 01:21 PM
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    Reuters is reporting that Nike and Apple are collaborating on a device to send wireless signals from your shoes to your ears...no, this isn't a joke!

    Posted By Matt Certo on 05/23 at 11:16 AM
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    Having trouble keeping up with my RSS feed-reading lately, but coming across some really great posts...

    Posted By Matt Certo on 05/09 at 09:47 AM
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    I downloaded a beta copy of Microsoft's Internet Explorer 7 (IE7) several days ago and am starting to form some opinions. This is Microsoft's first major revision to the browser since 2002. During that time, Firefox has emerged as the browser of choice for many techies and purists: it's known to be faster, more secure, and more reliable. I have stayed with IE as my day-to-day browser, though, because the majority of users/consumers still use it. Given that we do Web design for the masses, I want to look at our work through this lens to be sure we're not simply designing for the leading edge.

    As many reviews have already stated, most of the changes to this new version of IE seem to be an emulation of Firefox. Microsoft is known for emulating the positive traits of would-be competitors in order to satisfy the user base and hang on to market share. Just ask Steve Jobs.

    The browser contains many useful features that I have lived without until now. The biggest 'wow' factor is the tabbed browsing, which enables you to switch back and forth between Web pages without toggling between various windows. This is a pretty cool feature (I'm probably making Firefox users laugh right now).

    Strategically, the biggest change is the inclusion of RSS feeds and subscriptions within the browser. RSS still has a long way to go, but I've said for some time that this move by Microsoft will likely be huge for RSS as a whole. If RSS doesn't catch on with IE7's release, I'm not sure it ever will. I still get blank stares when I talk to people about RSS (what it does, and how it works). That's simply a sign to me that it hasn't been promoted outside the techy community. The RSS interface itself is pretty cool...you just click on a star in the toolbar and it shows you your feed subscriptions. Seems to update more reliably than Bloglines does. Don't know that I can check my feeds from a remote computer, though.

    IE7 also offers a pretty cool 'Zoom' feature that allows you to zoom in and out of Web pages (and scroll) the same way we all do on Mapquest and Google Maps. Not sure how often I will use this feature, but it certainly is noticeable.

    Speaking of interface, the toolbars and status bars seem to be much smaller and more compact. Say goodbye to the clunky buttons that have haunted IE for years.

    As far as things that I haven't really noticed (yet have read exist) is the improved security. The application is supposed to be more secure and to have some built-in anti-phishing features to guard against scams. I have noticed that I can easily erase my browsing history, something that is cumbersome in other versions of IE.

    I've run into a few bugs, as is expected with a Beta launch. I've had some printing difficulties and some RSS feeds don't seem to get detected by the browser. All and all, a pretty nice upgrade for the money (free)!

    Posted By Matt Certo on 04/25 at 03:58 PM
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    I am a Sirius Satellite Radio subscriber and enjoy the commercial-free content when I'm on the road. I heard an ad today for PapaJohn's Pizza and its online ordering system. The commercial makes mention of the fact that satellite radio subscribers are 'tech savvy' (I'm paraphrasing here) and directs them to a special URL to try out the online ordering system (which I wrote about some time ago). Seems like a pretty smart media buy to me. Naturally, those who are early/eager adopters of satellite radio technology are more than likely going to be open to ordering pizza online. I think it's a very sensible business tactic and would imagine that the conversion rate would be better than that of a parallel effort implemented on terrestrial radio or some other traditional medium.

    Posted By Matt Certo on 04/19 at 11:08 AM
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    BusinessWeek Magazine has an interesting little article on the use of Video iPods being used by companies for employee training. If you haven't seen an iPod with Video yet, I encourage you to do so. The video quality on the screens is amazing!

    Posted By Matt Certo on 04/14 at 09:33 AM
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    I just read an interesting post from Seth Godin about Google and someone wishing that it didn't exist. Not sure I really understood his point (still on today's first cup of coffee).

    But something further in his post made me think a bit. He talks about RSS and how it should be added into sites everywhere. I tend to agree. The promise of RSS is pretty powerful, and not just for headlines. I was on Amazon.com the other day and noticed that I could now subscribe to someone's personal wish list. Guess I can now be notified when friends or family members add the latest book or DVD to their lists.

    One problem, though, with this trend of "RSSing" everything. I've gotten pretty overwhelmed by all of the content. For example, I haven't opened my newsreader in a few days. When I did so today, I was behind on something like 700 posts. Steve Rubel's blog, for example, had over 200 posts that I had yet to read. Frankly, I don't know how anyone keeps up with this guy!

    It occurred to me that RSS needs to 'deepen.' Perhaps it already has, but noone's bothered to tell me. Let me explain what I mean...

    RSS should enable a content creator to prioritize his/her content. For example, Steve's post that IceRocket has been acquired is probably higher priority than his quick tip about Flickr. Why not allow a content author to prioritize posts (ranging from urgent to trivial). This would allow me, as a reader, to be able to cut to the chase after a long vacation. To some degree content categories allow me to segment my subscriptions, but I'm not sure that most authors (or subscribers) think of it this way.

    I love the move toward more active/dynamic content, but how do we help people to manage the information overload?

    Posted By Matt Certo on 04/11 at 04:24 PM
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    We've been getting a ton of referrer spam lately on our blog. Our traffic (albeit bad traffic) is surging and so is our bandwidth consumption. Hownow.Brownpau has a great piece on the issue which includes a link to a great how-to over at spywareinfo.com.

    Now over to Chris and Mike in our office to implement the fix!

    Posted By Matt Certo on 04/10 at 04:10 PM
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    The Orlando Sentinel had an article today on corporate blogs (big and small). It touched on our blog a bit and even featured a picture of a group of us pretending to work! :)

    Posted By Matt Certo on 04/06 at 03:13 PM
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    A few of us from WebSolvers had the opportunity to attend today's 'Champions of Sustainability' community luncheon put on by our area's Healthy Communities Initiative and presented by our client, MSCW. The luncheon honored those persons and entities that are promoting smart growth and community development in our area. Honorees included Orange County Mayor Rich Crotty, and the Central Florida Community Foundation. Kudos to MSCW for putting on such a great luncheon...one of the many things that group seems to do to help this area evolve in a responsible way!

    Posted By Matt Certo on 04/04 at 10:56 AM
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    CNN has a great little item about RCA/SonyBMG Records signing British singer Sandi Thom to a recording contract. The signing of the virtual unknown comes after her 21 daily consecutive live performances to a grass roots/Internet audience. To think that the conglomerate that touts names like Alicia Keys, Usher, Bruce Springsteen, Maroon 5, and Santana would sign an artist from an up-start Web site is pretty amazing. Sandi Thom is not the first to Webcast a live performance from a garage band-like atmosphere, but she is among those pioneers to really have an effort materialize in this sort of fashion. It really shows how the Internet has changed the game in terms of traditional business channels.

    Posted By Matt Certo on 03/30 at 01:53 PM
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    The St. Pete Times has a pretty interesting (and accurate) article about the different ways that small and large companies are approaching corporate blogging. Small companies seem to be embracing the medium faster than larger companies who seem to be taking more of a wait-and-see approach. It seems natural, though, in that larger companies have Sarbanes-Oxley issues, more bureaucracy to contend with, and--frankly--more to lose. The article describes attitudes in the business community which are consistent with what I see lately within small (more aggressive) and large (more hesitant) companies. Thanks to Josh, who is quoted in the article, for the tip.

    Posted By Matt Certo on 03/15 at 01:10 PM
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    We had burritos today in the office...ordered them online from www.chipotle.com. I was really impressed with the Chipotle ordering system. It allows you to see a picture of the trimmings (i.e. cheese, sour cream, black beans vs. pinto beans, etc.) while it asks you (audibly) to pick what you want. They really did a nice job technically and logistically...they went a long way in terms of thinking through the customization and order pick-up process. Very nice work!

    Posted By Matt Certo on 02/28 at 03:40 PM
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    Viral marketing has become a bit of a cliche over the years. Many try to use the tactic without really thinking it through. But the latest promotion from CareerBuilder called monk-e-mail is the best execution I've seen in several years. Not only is the creative hilarious, but it's customizable via telephone, text-to-speech, and microphone. I would bet that CareerBuilder's market awareness will benefit significantly from this approach.

    Posted By Matt Certo on 01/26 at 04:21 PM
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    I've written about the $100 Laptop more than once on this blog. Kevin Maney tells us that Bill Gates is 'dissing' the idea. Gates thinks people in the third world need cheap cell phones before cheap laptops.

    Posted By Matt Certo on 01/26 at 10:08 AM
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    Google's rules for Webmasters has a little quote that has been on my mind. When explaining to Webmasters what is reasonable and ethical when optimizing your site for its index, the rules encourage you to ask yourself: "would I do this if search engines didn't exist?" Their point is that too many sites/Webmasters are letting the search engines drive their design and construction decisions.

    Unfortunately, Google's success makes us all fail their litmus test. It's not a fair question. They're building a culture-altering business based upon Web searchers -and- Web advertisers. The impact has been so significant that an aggressive marketer is almost forced to alter their online efforts because Google exists.

    I'm all for fair play, but Google's search formula seems to really reward the folks who play the game well. Try a few searches on some general keywords and notice that a fair percentage of the high-ranking sites are ones who excessively repeat words to a point where the text on pages doesn't even make sense to a human being. That's just one of many 'violations' that many employ. Yet, they're rewarded.

    What's needed? More policing? Harsher penalties? From my perspective, the 'rules' seem to be in a bit of conflict with the rewards.

    Posted By Matt Certo on 01/23 at 05:13 PM
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    Christoper Kenton doesn't create new blog posts all that often (not necessarily a bad thing, by the way), but I usually learn something from his posts when he does. Take a look at this recent post where he discusses a very interesting point: Google's new analytics product, and the accountability data it provides, may end up deflating enthusiasm for its Adwords program (and the PPC model in general). I have to say that I agree with his assertion.

    Posted By Matt Certo on 01/20 at 09:08 AM
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    Seth Godin has an interesting post today about the "funnel" that is customer acquisition. Our work and research in the world of pay-per-click (PPC) advertising has left us with many of the same thoughts and questions as the ones Seth seems to be thinking through.

    The notion of pay-per-click advertising is a wonderful one. Why pay for a billboard and hope for the best when I can simply pay only for those who express an interest in my product (by clicking on my Google ad)? As long as I am converting a certain number of those folks, I should be fine, right?

    It's not that simple. First, let's remember that those who click today might not be ready to buy until next week. That said, a Web site should not only sell; it should carry the water through the entire sales cycle. Second, PPC ad copy should limit inappropriate prospects. If a user searches for 'bass,' our copy should distinguish between bass (the fish) and bass (the drum). Silly example but true. Also, let's not forget about click fraud and how that should be accounted for. I wrote about this not long ago.

    When it's all said and done, this entire process should be supported by a glorious spreadsheet. PPC is a science, not an art. Building a good model is our best bet!

    Posted By Matt Certo on 01/19 at 11:11 AM
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    I have a little folder in my desk where I put hard copies of articles that are particularly thoughtful, significant, or otherwise. I usually put about 2 or 3 articles a year in there...quality--not quantity. I've got articles from Harvard Business Review (dating back to the 1960s) and BusinessWeek. I have saved articles from espn.com and GQ...and articles from Christian thinkers.

    I'm going to add this one today: The Rhino Principle by Paul Johnson, British historian. It appeared in Forbes this month.

    Posted By Matt Certo on 01/18 at 10:50 AM
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    This month's Wired Magazine has a pretty interesting article about click fraud and the potential for it to 'swallow the Internet.' As most of you know, 'click fraud' refers to the practice of falsely clicking on pay-per-click ads in an effort to cost a company money or remove its ads on the basis of artificial or contrived non-performance. Here's an example of how it works:

    Let's say I go into business selling neck ties on the Internet. I set up a Web site to facilitate the ecommerce and then place some pay-per-click ads with Google to attract visitors. If I happen to notice a competitor's ad showing up in the list with mine, I could simply click on their ads multiple times to drain their onilne ad budget with Google. Ethical? No. But it is happening all too often with Google ad buyers and sellers alike.

    The article lays out a number of derivative schemes being employed by scammers and vaguely describes some of the counter-measures being employed by Google and Yahoo. In the end, I feel that this will be a perpetual cat-and-mouse game between both sides. The article seems to suggest that a lack of improved enforcement could threaten the lifeblood of the Internet economy and cause a crash. Below is a diagram that appeared in the article that does a good job of describing how it works.


    Posted By Matt Certo on 01/12 at 08:56 AM
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    Google appears to have cut a deal with Blackberry. This is promising to BlackBerry owners like myself, but I am already able to get to Google using its browser. It works very well. I'm sure that the two will be working on even tighter integration (such as IM, etc.), though.

    Posted By Matt Certo on 01/11 at 09:06 AM
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    What's so interesting about a Web-based opinion poll on the Samuel Alito ( President Bush's latest supreme court nominee) nomination? Obviously, someone's done the math on using the Web to perform data collection, likely cheaper than staffing a call center and phoning the world via phone. My thought, though, is that the data is likely to be skewed because of a couple of factors. First, the poll is conceivably only open to those with a computer and an Internet connection (not to mention a spare '5-7 minutes'), leaving those across the 'digital divide' left in the dark. Second, those that 'voluntarily' take a poll by responding to an ad are likely to be more 'activist' in nature as opposed to the unassuming soccer mom who answered the phone while cooking dinner. Hence, the results can't be looked at in a vacuum. Just another example of how the Web is changing things.

    Posted By Matt Certo on 01/09 at 05:04 PM
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    I saw this little $278 power strip (stylized, no less) in the Design Within Reach catalog. I wonder how many of these they sell at almost $300 each! Thought I had seen it all! Full listing is available here.

    Posted By Matt Certo on 01/05 at 12:56 PM
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    Gates has revealed his rival platform to compete with Apple's iTunes today at the Consumer Electronics Show (CES). Apparently, the new service (called Urge) will distribute music and video the same way iTunes does but it won't play on iPod devices. I'm wondering if that iPod move is a wise one or a foolish one!

    Posted By Matt Certo on 12/21 at 09:02 AM
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    Google has released its 2005 Year-End Zeitgeist. What's a zeitgeist, you ask? Wikipedia gives you a good definition. Nonetheless, these terms should mean something to marketers.

    Google.com - Top Gainers of 2005

    1. Myspace
    2. Ares
    3. Baidu
    4. wikipedia
    5. orkut
    6. iTunes
    7. Sky News
    8. World of Warcraft
    9. Green Day
    10. Leonardo da Vinci

    Google News - Top Searches in 2005

    1. Janet Jackson
    2. Hurricane Katrina
    3. tsunami
    4. xbox 360
    5. Brad Pitt
    6. Michael Jackson
    7. American Idol
    8. Britney Spears
    9. Angelina Jolie
    10. Harry Potter

    Froogle - Top Searches in 2005

    1. ipod
    2. digital camera
    3. mp3 player
    4. ipod mini
    5. psp
    6. laptop
    7. xbox
    8. ipod shuffle
    9. computer desk
    10. ipod nano

    Thanks to Matt Cutts for the tip.

    Posted By Matt Certo on 12/15 at 10:42 AM
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    A recent Associated Press article on Yahoo characterizes Wikipedia as 'pretty accurate.' Some side-by-side spot checking with traditional encyclopedias has turned up high marks for the accuracy of the open-source encyclopedia. Should mean some pretty good things for the open-source movement and concept of wikis.

    Posted By Matt Certo on 12/14 at 02:35 PM
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    I wrote some time ago about Nicholas Negroponte's vision for the $100 laptop. As Yahoo reports today, a vendor in Taiwan has been selected. Looks like Negroponte's vision is inching toward reality.

    Posted By Matt Certo on 12/13 at 04:31 PM
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    Christopher Kenton makes a really good point about a recent B2B article in which the 'best and brightest' of the media world had very little reference to the online space. His rhetorical questions at the end of the post seem to say it all.

    Posted By Matt Certo on 12/13 at 01:22 PM
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    Feedburner has released some interesting data about feeds, RSS, and otherwise on its blog. The following image looks at the emergence of RSS and its use in media beyond blogs.


    Posted By Matt Certo on 12/12 at 03:49 PM
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    Rich Karlgaard, Publisher of Forbes Magazine, has a nice article/column in this week's issue of Forbes Magazine. It's entitled 'My Life As a Blogger' and has a good number of simple conclusions about the impact of blogs on the business world. Among my favorites:

    • Blogging is not overhyped
    • Blogs do threaten mainstream media
    • If blogs can take down Dan Rather, they are a truly considerable force
    Rich's blog is at http://blogs.forbes.com/digitalrules.

    Posted By Matt Certo on 12/12 at 02:55 PM
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    Many of you who read this blog are probably sick and tired of me talking about the ins and outs of RSS all the time. It really fascinates me, though...both because of the high potential and relatively low adoption rate. One thought I had this morning in the car: RSS is important with blogs moreso than online newspapers and magazines. With the latter there is an expectation of up-to-the-minute content freshness. As such, I know that I can go to an online newspaper at any time and see updated content. Not so with your typical blogs. Many of them go for days (or weeks) without any changes. My RSS-enabled reader keeps me from going to each URL all of the time. I'm afraid that if I subscribed to an online newspaper via RSS, I wouldn't be able to keep up with the flurry of content.

    Posted By Matt Certo on 12/06 at 10:59 AM
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    I had the chance recently to give a talk to about 60 MBA students about the impact of blogs and social media upon the business world. Broad topic, I know, but I put together a few slides to try and provide some context for the discussion and shared my experiences and perspectives with the group. Among other items, here are a few of the topics we went over:

    • Word-of-mouth marketing's evolution
    • The demonstrated impact of blogs (i.e. Rathergate, Kryptonite, etc.)
    • The tools of the trade (i.e. Technorati, RSS, etc.)

    I did some 'show-of-hands' polling to ascertain how many of the students were involved with blogging on some level. I was fairly surprised to discover that most of the students had never heard of Technorati (let alone used it) or blog search engines. Naturally, none of them had begun to subscribe to RSS feeds or even read blogs on a regular basis.
    It has gotten me to thinking that the whole message of blogs is a long way from being mainstream. It seems to have been relegated to self-proclaimed 'geeks' who are interested and intrigued by the technology and overall movement. There are exceptions, undoubtedly, but there is much distance yet to travel.

    The ironic thing, though, is that people really nod their heads in agreement when you explain the 'impact' stories of Dell-Hell, Kryptonite, and others. I think that the potential for traction exists, but the educational divide seems too great. I'm wondering what it will take for the business world to really grab on en masse. Will Microsoft's inclusion of RSS in the next version of IE help? Will another cover story in a magazine bring it all to a boil? Will a newer, simpler platform for social media emerge to shift emphasis from blogging? Or is this just a technology whose time has yet to arrive?

    I know that Technorati's numbers create a pretty compelling case (i.e. the time has already come) for the media. But when will social media be empasized in more MBA programs? When will more small business owners (not just the fortune 500s) dig into the movement?

    I have been comparing this response to my interactions with executives who are in pretty much the same place. Blogs are a known entity, but only on a superficial level. I am encountering very few folks who are truly considering the impact of social media on their organization's future.

    Posted By Matt Certo on 12/01 at 09:47 AM
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    I heard about Pandora today via Seth's Blog. Free site which features deep personalization for music lovers based upon The Music Genome Project. You type in one of your favorite artists (I put in Dave Matthews). From the artist(s) you select, the site suggests other (lesser-known) songs/artists based upon the underlying likes/dislikes you indicate as each song plays. As it suggests each new song you can ask why it suggested the song. For me, once I passed Coldplay, Travis, and others, it told me: "based on what you've told us so far, we're playing this track because it features mild rhythmic syncopation, use of a string ensemble, mixed acoustic and electric instrumentation, a vocal-centric aesthetic and heart-breaking lyrics..."

    This site is another great Web 2.0 demo which should get marketers thinking way past the Web as a vehicle to put your brochure online! Naturally, the site is peddling the records it's suggesting via Amazon.com and iTunes. Can't say that I blame them!

    Posted By Matt Certo on 12/01 at 09:05 AM
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    Just saw the link for ZoomInfo over on Micropersuasion and was pretty impressed with this tool. It appears to be a Web 2.0 'people research' tool. Many of us probably wouldn't admit that we 'Google ourselves' to see what's been written about us or, (cough-cough) Google other people to snoop. But for those of us who have done so, this tool will be your newest fetish.

    It appears as if this tool harvests all that has been written about individuals on the Web and then intelligently 'builds' profiles for them based upon where they work, awards they have won, and affiliations they maintain. The site also presents the Web links from which the information is compiled.

    Aside from the ego factor, the business implications for this could be potentially very significant. The site is touting premium memberships (with deeper results) organized around recruiting, prospecting, and business (i.e. competitive) intelligence.

    Powerful stuff and a great example of Web 2.0 at work.

    Posted By Matt Certo on 11/23 at 08:59 AM
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    Much has been said about the decline of print newspaper circulation lately. John Spiker has a few interesting thoughts as does David Deans on the growing popularity of newspapers' online versions.

    Many newspapers are experimenting with various models to monetize the shift from print to electronic. The Palm Beach Post is exploring the use of reporter blogs, seemingly blended with the paper's existing online ad network (as opposed to Google AdWords). The paper calls the effort "The Blog Squad." I wonder if this effort will result in an incremental revenue thrust for the paper. Time will tell.


    Posted By Matt Certo on 11/23 at 08:49 AM
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    Chris Garrett has a great post today regarding whether or not a blog is viable. I find it interesting (and probably true) that blogs have their own tipping points--junctures at which momentum really picks up due to a hot piece of news, particularly insightful post, or breaking story. He also summarizes a few metrics to be aware of if you're trying to figure out whether or not a blog is successful.

    Posted By Matt Certo on 11/22 at 01:14 PM
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    When I first started experimenting with Web pages in the mid 1990s, most of the educational literature for business folks was fairly 101 in nature. Most of it was purely philosophical with very little to offer in terms of case studies or any sort of results-oriented framework. Most books, magazines, and commericals (think IBM) were pie-in-the-sky and somewhere-over-the-rainbow wrapped in a big bow. More interestingly, most of the hype centered around marketing and sales (i.e. put a widget online and sell a trillion of them overnight). Along the way, the messages of hard work, strategy, and non-marketing benefits were lost. Times have changed.

    Dear old Dad turned me onto a great article (full text) from BusinessWeek this week. The article is called 'The Web Smart 50' and it does a great job of showing how 50 organizations are using the Internet for true business results that are definitive and measurable. A few of my favorites are:

    • Paramount Pictures using a handpicked selection of blogs to promote the film Hustle & Flow
    • Audi's use of a staged car theft to promote the new A3
    • NYC Comptroller's office using an online bid system to settle personal injury claims

    I encourage you to take a look at the article and start thinking about how the Web can become a more integral part of your company's efforts.

    Posted By Matt Certo on 11/21 at 07:28 PM
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    John Jantsch has posted a very worthwhile read about his recent experience with the Google Site Map tool. He seems impressed with the marketing implications of the new offering from Google.

    Posted By Matt Certo on 11/21 at 04:21 PM
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    Nick Wilson has some cool Google tricks listed and defined. Thanks to Steve Rubel for the tip.

    Posted By Matt Certo on 11/17 at 10:43 AM
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    I saw the statement that 'Google is lame' over on A VC. The post praises Google for it search tool but criticizes pretty much everything else (Google Base, Google Analytics, etc.) the company offers. I found the link at Business Pundit, where Rob characterizes the company as a 'one trick pony.'

    I think that both posts make some interesting points, but I think there is an important concept being missed here. Let me digress for a second to explain.

    I once played a round of golf at Disney with a Disney executive working in the Wide World of Sports group in Orlando. This Disney division brings athletic tournaments, cheerleading showcases, and AAU festivals to Orlando. Seems a far cry from Walt Disney's original vision for a theme park, huh? This exec explained to me that all Disney initiatives are implemented for one thing and one thing alone--increasing park attendance. Whether it's throwing a 'Mickey's not-so-scary Halloween party' or releasing a 'Pirates of the Caribbean' movie to promote the ride, it's easy to see this logic in all that Disney does.

    From my perspective, I see Google following suit. It take a core product (search engine w/ AdWords) and makes it the best possible. They've succeeded at establishing the 'one trick pony.' Most everything else--from Gmail to Blogger to Froogle--feeds the pony through keyword volume. These ancillary products may be loss leaders on their own, but the one trick pony becomes a Clydsdale in the process!

    Posted By Matt Certo on 11/14 at 03:19 PM
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    If you own or work for an analytics software company, you're probably having a bad day. Google just became your competitor. Read the post on Google's blog.

    As I post this, I'm thinking of Robert Scoble's ongoing attempt to post 100 times to his blog without mentioning GYM (Google, Yahoo, or Microsoft).

    Posted By Matt Certo on 11/12 at 02:30 PM
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    As a son of a management professor, I've grown up hearing quite a bit about Peter Drucker. I heard much about his contributions to (if not creation of) the field of management and business philosophy. Mr. Drucker died yesterday at his home in California. Often called the 'father of modern management,' Drucker's legacy will be an enduring one to say the least.

    I've read many articles by Drucker and have always found them to be insightful and helpful as a manager. His teachings on self-management, time management, and fundamental business strategy have really helped me to boil business thinking down to its smallest components. As an author, Drucker had a way of writing that brought complex concepts down to very simple granules of information that one could very easily apply. A couple of my favorites:

    • Knowledge workers should develop intimate knowledge about how their time is allocated and spent
    • It takes about the same amount of time and resources to sell and deliver a small order as it does a big one
    • Management should be based upon objectives (MBO)

    Drucker's thoughts and ideas will, in my view, always serve as the basis of successful enterprise.

    Posted By Matt Certo on 11/11 at 09:29 AM
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    I'm wondering how Microsoft's IE7 (in beta) will promote and/or characterize RSS. The development page doesn't give any clues. I think Firefox's use of the term 'Live Bookmarks' to characterize RSS is great for non-geeks. I wonder if Microsoft will follow-suit. 'RSS Feeds' as a term still doesn't click with consumers. In my mind, 'Live Bookmarks' does more and could help stimulate momentum for RSS.

    Posted By Matt Certo on 11/10 at 05:05 PM
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    The boys over at the Freakonomics blog have an interesting post today about their recent trip to Orlando. As an Orlando resident and frequent Sentinel reader, I was a bit defensive at first (seems like a cheap shot to me). Perhaps they have a broader point, though, that's worth looking at. What do you think?

    Posted By Matt Certo on 11/04 at 01:05 PM
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    Has a budding entrepreneur ever asked you what you thought of his/her business idea? How many times has someone told you that they have a business idea and that "everyone I talk to thinks it's a home run!" One step further, have you ever heard a would-be entrepreneur tell you, speaking of marketplace intelligence, that "I already checked and noone has done it yet..."?

    If you're like me, you get this type of conversation quite a bit. I often sense, though, that the person behind the idea is usually looking for encouragement and affirmation, not authentic validation. If I started a business tomorrow I think the first thing I would ask a trusted handful of advisors is not if they like the idea but to tell me what's wrong with the idea. This applies to bricks-and-mortar start-ups, Web ventures, and even Web 2.0 ventures that seem to be catching all the buzz as of late. My thinking is that most folks are going to be reluctant toward giving you the honest scoop (especially if it's potentially negative or deflating) unless you directly ask them to.

    One side note to this, which I read recently (but can't remember where), think about the following contrast when surveying your customers:

    a. Are you satisfied with our services?

    vs.

    b. If we lost your business tomorrow, what would be the reason why?

    Posted By Matt Certo on 11/03 at 03:17 PM
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    I recently finished reading a book called The Big Moo, edited by Seth Godin, that looks at the question of how companies and individuals can be remarkable. Seth has enlisted 33 top thinkers (i.e. Malcolm Gladwell, Tom Peters, Mark Cuban, Jackie Huba, etc.) to address this question in a collection of essays. Each vignette is insightful yet none includes an author. Egos have seemingly been checked at the door as you read each piece yet don't know who has written it.

    I read them all and was inspired by most yet particularly moved by a few. This handful, the titles of which I won't disclose, will likely impact me as we continue to re-shape and re-make our business.

    It got me to thinking: are other readers being moved by this same collection of essays or an entirely different collection altogether? If there's a trend, I'd like to see it.

    I put together a one question survey that will permit readers to indicate which essays have had the most impact upon them. If you've read the book and have a minute, please take a minute to respond here. I plan to leave the survey open for 30 days and immediately post the results for all to see.

    Posted By Matt Certo on 11/03 at 01:24 PM
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    I had an interesting question today about how one measures the subscriber base of a blog. RSS is key, which I posted a bit about several weeks ago. Once it's enabled within a blog, a few indicators can help you get your arms around the numbers.

    I happen to use Bloglines, which gives me the number of Bloglines users that happen to be subscribers to our blog. We also have an account over at Feedburner which gives us circulation figures on how many users (Bloglines, Yahoo, Google, etc.) are requesting our RSS feed on a regular basis. This number is an interesting one to watch grow as we post more and more.

    By the way, if you're interested in subscribing to our blog, our link can be found here.

    Posted By Matt Certo on 11/02 at 01:55 PM
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    Google's Adwords blog has an intriguing post today about improvements in its keyword selection tool that helps marketers pick the right words for the keywords they wish to purchase. Google's tool, presumably, goes one step further in helping clients put dollars behind the right keywords.

    I find that this is an all important step before beginning a serious SEO or PPC effort. Building Web traffic depends on (a) having a high relevance rank to the keywords you select and (b) picking keywords that actually receive a consistent volume of searches. A is often understood but B is often overlooked.

    A personal injury law firm in Boise, ID might covet a high ranking for the term 'personal injury law firm in Boise' or 'personal injury attorney in Boise.' In actuality, though, the keywords that are receiving heavy volume are often less obvious. Terms like 'Boise auto accident attorney' or 'Boise car accident law' are the types of words that may actually be receiving searches. The only way to discover what terms are relevant is through the use of research software like Google's.

    Posted By Matt Certo on 11/02 at 09:53 AM
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    This is an old cliche that always sticks in the back of my mind. Better to size up a task thoroughly before undertaking it.

    Imagine if the builders of the Golden Gate Bridge never bothered to measure the suspension cables before they installed them. On a smaller scale, imagine that Starbucks failed to measure the ingredients before they created your latte this morning.

    I was invited to take an online survey at Starbucks recently (they bribed me with a $5 gift card). Took me about 15 minutes:http://www.starbucks.com/connectwithus. They asked me about 20 questions regarding my visits to the stores and whether or not I bought the food (mostly pastries, coffee cakes, and other sweets). They asked me if I bought their food, when, and even why. They asked me whether it mattered to me if the food was prepared in the store or delivered. I would hope that they'll glean some good information from asking people like me (who visit regularly) what I want in breakfast food. You see, I rarely buy the food because it's mostly junk. Sell me a protein bar or something healthier and I'm yours!

    What's notable about this little anecdote is that Starbucks took the time to ask the customer. That's pretty impressive. What's even more impressive is that they offered me $5 in caffeine for my trouble.

    They're measuring the situation (likely sluggish food sales) carefully. How simple. Such common sense! As Stephen Covey explains (author, 7 Habits of Highly Effective People), though, what's common sense is not often common practice.

    Knowing Starbucks, I'm sure they'll capitalize on the results.

    Posted By Matt Certo on 11/01 at 11:02 AM
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    Steve Rubel has an interesting post today about the 'secret sauce' of blogging. Steve's main point is that compelling, original content is the key ingredient in a corporate blog that has staying power. David Burn seems to agree. I hesitantly agree with his assertion but I feel like it's only part of the story.

    There's the chicken and there's the egg. If content is one of those, visitors represent another. You can have all of the content in the world but it doesn't mean much without a steady, building stream of relevant eyeballs--presumably attached to those with budget authority.

    When you're starting a blog from scratch, as we are, you have to create content while you participate in the conversation between the blogs of others. As an example, this post represents the latter moreso than the former. Participating in the ongoing conversation helps to build inbound links and cross paths with other like-minded bloggers. It's probably easier for Steve to make this statement given the fact that he has a steady stream of visitors/readers.

    As a sidenote, I wholeheartedly agree that simply telling us about a product's 'great' attirbutes has the same numbing effect on consumers as a mild sedative. I regularly stress to clients that the focus of communication shouldn't be on subjective opinions (i.e. our service is great!), it should be on factual, substantiated points of differentiation (i.e. last year we received the top customer service rankings in our industry from XYZ publication).

    Posted By Matt Certo on 10/31 at 03:50 PM
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    I read the book 'Freakonomics' several months ago and have been following the blog ever since. The book, written by Steven Levitt and Stephen Dubner, is a fascinating collection of anecdotes and data pointing to some very interesting conclusions which are often very unexpected.

    The book's Web site and blog is even more impressive to me. Typically, readers who finish a book move on to the next one for knowledge or entertainment. This approach, though, allows the authors to take the concepts in the book and build a true following around them that lasts much longer. The authors blog about reader comments, current events (and the book's applicability), and new research interests that one of the authors is entertaining. The writing is more than entertaining. The blog (and its use of RSS) are allowing the publisher and authors to build a following (if not a fan base) that perfectly positions them for ancillary product sales or future book releases. This goes well beyond that of a typical book that offers a Web site with an author email address. I'm sure that other authors and publishers are watching this approach. I predict that many will (and should) emulate it in the not-so-distant future.

    Posted By Matt Certo on 10/27 at 01:38 PM
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    I have been thinking recently about how the damage of Hurricane Wilma seems to be overshadowed by that of Katrina. Understandably, the devastation of Katrina was significantly more severe. But the damage down in South Florida to cities like Fort Lauderdale, Palm Beach, and Wellington is more than staggering.

    The Palm Beach Post has had excellent coverage of the tragedy. I have been following the story there for the past several days. A recent feature is a still photo slideshow with audio commentary of reporter Justin Gilken. This multimedia editorial gives users an excellent depiction of the disaster without sensationalizing it. I wish more Web sites took the time to give users more than words and pictures. Sometimes you need more than photos and text to communicate emphatically.

    Posted By Matt Certo on 10/27 at 10:13 AM
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    It seems as if it's hard to keep track of all of Google's moves anymore. It's almost an odd week when you don't hear of Google launching a new idea or product as an off-shoot of its search engine.

    The latest? Google Base looks like a dead ringer for CraigsList, the popular (and free) home of classified ads on the Internet (owned, in part, by eBay). Although the site seems to be going on and offline for testing, a few folks (like Steve Rubel) have snagged screen shots:

    While you might ask 'why' Google might launch this product, I ask 'why not?' It's a fairly straight-forward application for them to develop, they have the largest user base in the world, and plenty of capital to invest. How they monetize this service remains to be seen.

    Posted By Matt Certo on 10/19 at 10:20 AM
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    This week's Time Magazine cover story features Steve Jobs and a look at Apple's successful yet unconventional business philosophy. What's more interesting, though, is a related story which chronicles a panel discussion of some of today's greatest thinkers about what's 'next' in the future of technology, culture, and society. The article features the likes of Malcolm Gladwell, Moby, and others talking about what lies ahead.

    One of the key points that Gladwell makes is that many of the technologies we see emerging (and being popularized) really represent change but not necessarily progress. He uses the evolution in golf technology as an example. Golfers have much better club heads, shafts, grips, metal alloys, and balls at their disposal than ever before. The advancements in technology over the past 5 or 10 years are remarkable. Gladwell's point, though, is that overall golf scores among players remain the same (he doesn't cite a source, but let's assume he's right) despite all of the developments. Change, but not progress.

    I think that this is an important distinction that we must consider when looking at new technologies and business tools. Is a particular change intrinsic in nature or does it actually better an end result of some sort? If you take this delineation and apply it to emerging Web tools (or individual Web sites themselves), the challenge of how to develop effective Web sites or campaigns becomes more sophisticated.

    The big caveat to this is that some changes, although not necessarily representative of progress, can in fact present tremendous commercial successes. Golf scores may not have gotten better, but the bottom lines of equipment manufacturers have!

    Posted By Matt Certo on 10/17 at 02:40 PM
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    Josh has posted a very interesting run-down of Jakob Nielsen's dos and don'ts for blogs. I think that, like most cultural institutions, rules are only as good as the ways in which they're applied. I think that Jakob Nielsen, who many of you know as the leader in Web usability, has some great rules of thumb for Web developers. Sadly, though, the application of these rules often yields unattractive results. His own Web site, unfortunately, is a classic case.

    In working with marketing and communication folks in the area of Web design for years, I know none who would have their Web sites looking this way! I think that the same could be said for blog design as well.

    Posted By Matt Certo on 10/13 at 04:56 PM
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    I noticed on a Papa John's television ad the other day that the company is pushing online ordering pretty heavily. I got curious and checked out the site to see how it worked. I happen to be a big fan of Papa John's pizza, so I expect to use this site in the future.

    It looks to me like the functionality is right on target. While I didn't order anything, I did click through the ordering process to see how I could add toppings, side-items, and otherwise. Looks functional enough.

    Overall, though, I was disappointed with the interface. The layout is very overwhelming and standard usability practices seem to have been ignored altogether. Product photography is absent altogether. If you compare this site to other leading shopping sites (like gap.com) you'll see the difference pretty clearly.

    This is a case where a bit of fundamental design will (a) make the site more pleasing to customers and (b) generate more revenue for the company. See the difference for yourself:

    PapaJohns.com

    Gap.com

    Posted By Matt Certo on 10/12 at 05:41 PM
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    We were talking internally today about how useful trackbacks can be but how terribly confusing they are. One URL to link to the post. Another URL is required to ping the targeted blog. By the time I have switched in and out of windows and cut and pasted both of the URLs, I've lost my stream of consciousness!

    As I've said before, blogging needs to become easier and simpler for the masses.

    If you're not sure what a trackback is, check out this post from Stephen Labuda. He does a good job of explaining the concept.

    Posted By Matt Certo on 10/11 at 02:48 PM
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    I've been doing some research into podcasts lately...not because I am hoping to engage in the medium or even recommend it to clients but because of its recent uptick in popularity. Many know that iTunes built the concept into one of its recent software versions; Yahoo Podcast has been generating a ton of buzz as well.

    I checked out NPR's All Things Considered Podcasts, which were great. From what I can tell, they're re-purposed chunks of content from the radio show. The problem, though, is that I found the updates overwhelming to keep up with--15-20 per day. It is a great tool, though, if you happen to miss the show during drive time.

    From there, I've started to try out a few others which I won't mention here. I simply chose a few at random that I thought might be interesting based upon their subject matter and a sizable subscriber base.

    My main take-away from this experience is that this medium is a long way from being useful. I found much of the content to be rambling, giggly, and wasteful. Much of the interviewing is a bit embarassing to listen to because of the awkward pauses and lack of conversational focus/direction. I have a new appreciation for the Larry King and Jim Rome types of the world!

    For now, I'm under the assumption that podcasting is a long way from being critically important. It's an innovative use of technology that empowers the masses, but the lack of polished content is a far cry from the professional on-air content we've grown accustomed to.

    Posted By Matt Certo on 10/11 at 09:29 AM
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    There seems to be a whole lot of buzz about Yahoo's new blog search and it's integration with Yahoo News. A search on the term 'earthquake' (try it) gives the user a list of news headlines in the main content window AND a list of relevant blog search results in the right hand column.

    Robert Scoble seems fairly unimpressed by the new tool, as does Steve Rubel, but I think this endeavor send an important signal: blog searches have become a true companion to mainstream media. This tool and layout seems to say that loud and clear.

    Posted By Matt Certo on 10/10 at 04:30 PM
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    I first heard of Nicholas Negroponte back in the mid-1990s when I read his book called Being Digital. It was this book that clarified, for me, the difference between bits and atoms. One funny anecdote in the book dealt with the value of his laptop and his dispute with a customs official. The customs official indicated that the value of the laptop was probably about $4,000. His argument, tongue-in-cheek, was that it was really worth over $1Million. She was referring to the atoms (physical makeup of the laptop) and he was referring to the bits (data and intellectual property).

    Mr. Negroponte is now, ironically, touting the $100 laptop. In his role as founding Chairman of the MIT Media Lab, a place where a ton of innovation occurs, Negroponte is trying to bring technology to children so that every learner has his/her own laptop.

    The Web site does caution that this reality is a long way off, but his successful execution of the project would not surprise me.

    Posted By Matt Certo on 10/07 at 04:44 PM
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    BoingBoing has pointed out that Google has announced the release of a new feedreader. Perhaps they will make RSS subscriptions a bit simpler for the masses?

    Posted By Matt Certo on 10/07 at 12:23 PM
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    I think that RSS (Really Simple Syndication) needs a makeover. I try to talk with people about RSS and it all seems so overwhelming to non-geeks. Understandably so. The blogging community throws a ton of jargon (feeds, rdf, atom, xml, etc.) at the business community and then seems to complain that business people 'don't get it.'

    Aside from that, installing a newsreader (or even signing up for a Bloglines account) is no simple task for a non-tech. Once it's installed or established, subscribing to blogs is no day at the beach. It's simple to those of us who have gotten the hang of it. For those who haven't, the jury is still out on the concept of blogging.

    It will be interesting to see if the blogging community is really able to establish some standards for all of this. I'm waiting to see what the likes of Microsoft, Technorati, and Feedburner will do to make this whole process simpler for the masses.

    Posted By Matt Certo on 10/05 at 03:28 PM
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    ...but it's not a blog. David Hornki makes an important distinction between a true blog and a representative one. If you visit the Juicy Fruit blog, you will notice an ongoing diary of two people simultaneously attached to a package of Juicy Fruit gum. The 'blog' chronicles a multi-week battle between the two individuals and uses humor to portray brand insistence to the nth degree.

    Although the site is a regularly updated Web site with daily content, it's not a blog. Why not? First of all, the people portrayed are characters/actors, not real consumers. Second, there is no avenue for user commenting or trackbacks--no vehicle for the 'conversation' that is the blogosphere. Third, the content isn't real, it's presumably written by a group of creatives at an ad agency. That's not necessarily a bad thing. And this campaign isn't lacking in humor or cleverness. This just isn't a blog. And understanding what it's not should help marketers conceive what a blog should be.

    Interested in seeing how a diary can really take genuine shape? Check out the travel journals at the Visit Pennsylvania tourism Web site. Real people, real stories, and comment facilitation.

    Posted By Matt Certo on 10/05 at 08:56 AM
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    Ben McConnell make a good point regarding viral marketing. Ban (deodorant) is running an online campaign to--ironically--develop a campaign. This is not a revolutionary concept in that consumer brands have been using customer-created (or inspired) imagery (think Patagonia) and video (think Nike) for some time.

    The key here is in the marketer's thinking. Promotions like this one should be a strategic catalyst for thinking about how to use the Web to generate awareness or reinforce a relationship. In my view, marketers should not limit the effective use of the Web to the concept of a 10 page Web site. Instead, I advocate using the Web's capabilities in innovative ways (like this one) to advance a cause.

    Posted By Matt Certo on 10/04 at 11:46 AM
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    I've been seeing a multitude of posts about the concept of Web 2.0. At the same time, I've had a few questions lately from colleagues about what Web 2.0 actually is. The name (Web) with the version number (2.0) seems to imply that the item in question is a commercial piece of software (IE7, Windows xp, etc.). In reality, Web 2.0 is a frame of mind, a concept, a characterization of an approach to community and commerce on the Web.

    Tim O'Reilly makes the following comparisons in his very thorough post on the matter.

    Web 1.0-->
    DoubleClick --> Google AdSense
    Ofoto --> Flickr
    Akamai --> BitTorrent
    mp3.com --> Napster
    Britannica Online --> Wikipedia
    personal websites --> blogging
    evite --> upcoming.org and EVDB
    domain name speculation --> search engine optimization
    page views --> cost per click
    screen scraping --> web services
    publishing --> participation
    content management systems --> wikis
    directories (taxonomy) --> tagging ("folksonomy")
    stickiness --> syndication

    While you may not recognize all of these comparisons, the general correlation of the two lists seems clear: Web 2.0 products, services, and companies are those that are embracing the emerging, successful models of the Web and abandoning the fading, failed approaches that personified the dot-com bust.

    Posted By Matt Certo on 10/04 at 09:57 AM
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    Steve Rubel has an interesting post about a new Boeing blog about a particular topic: inflight productivity. "The sub-title for the blog is Tools, Tips, and Techniques for being Productive at 30,000 feet." The latest post on this blog has to do with wireless headphones for one's iPod.

    I think that this type of blogging approach is an important one to note. Many companies have general 'corporate blogs' about company happenings, announcements, and events. But topic-oriented blogs like this one present an interesting opportunity for a corporation to provide insight and foster community around a specific area of interest. The benefits of brand association and positioning amidst a topic (i.e. Boeing=productivity) seem significant.

    A couple of ideas:

    • A real estate developer creating a neighborhood blog for a new condo project

    • A lawn pest control company launching a how-to blog about lawn moving and watering

    • A municipality starting a community forum blog about a controversial construction project

    • A child-focused nonprofit crafting an educational blog about childhood obesity

    • A land planning firm starting a diary-like blog about a river clean-up project

    We're in the early stages of businesses thinking about blog use. Reminds me of the mid 90s when many would write 101 articles about the Web to marketers. My emphasis to marketers would be to think about blogs from the perspective of topic-centrality, not just as a vehicle for a CEO to share his/her thoughts with the world.

    Posted By Matt Certo on 10/03 at 02:24 PM
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    Convergence--the notion that the Web and television will ultimately be one and the same--has long been talked about in the Web world. This New York Times article characterizes Yahoo's position on convergence and the strategic thinking of two of its leaders: Lloyd Braun and Terry Semel (CEO). Perhaps more interestingly, the article talks about Yahoo's 4-pronged competitive strategy:

    Semel describes a strategy built on four pillars: First, there is search, of course, to fend off Google, which has become the fastest-growing Internet company around. Next comes community, as he calls the vast growth of content contributed by everyday users and semiprofessionals like bloggers. Third, there is the professionally created content that Braun oversees - made both by Yahoo and other media providers. And last is personalization technology to help users sort through vast choices to find what interests them.

    I find the most intriguing element of this strategy to be the content piece. I think that the content (entertainment) piece is one where Yahoo currently surpasses Google. They seem to understand it more fully which come through in the site itself.

    I am of the opinion that watching the moves of Yahoo and Google is a wise move for Web marketers. Most know that the two combine for the lion's share of the Web search market. Who better to both (a) understand the behavior of Web users and (b) shape the direction of content.

    Posted By Matt Certo on 10/02 at 03:50 PM
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    This post makes a great point regarding the notion that blogging helps one to clarify his/her thoughts. The exercise of writing itself forces a person to refine a stream of consciousness.

    I might also extend this to the clarity that a group or team can get from writing and reacting to the posts of others. We've started to see this effect already within our organization. Knowing that my teammates are reading and commenting on my thinking (and vice versa) helps us to contextualize our day-to-day business activities and move forward in concert knowing what the other is thinking.

    The pace of the workday doesn't seem to allow for the strategic interaction that success requires. The fact that blog interaction is asynchronous helps us all to find the time. Bill Gates has long talked about asynchronous communication, foretelling at length in his 1995 book The Road Ahead that the citizens of the future (now) would depend on it heavily. Whether you like him or not, he was right. What would today's world be without voice mail, email, and Tivo?

    Posted By Matt Certo on 10/02 at 03:27 PM
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    A recent article in the New York Times confirms what many have long thought: Google is planning to try its hand in the ISP market. It looks like Google has made a proposal to the city of San Francisco to offer wireless access to the entire citizenry, presumably for some specialty advertising access.

    Google Local has already gained some traction as a preferred vehicle for those looking for local businesses, events, and announcements. I can see this new wireless effort dovetailing nicely.

    Knowing that Google has almost limitless capital, one can only assume that the Google Local will continue to gain momentum. I know that I hardly ever reach for a big clunky Yellow Pages volume when I'm looking to find a phone number or address. While I'm probably still in the minority in this regard, you have to think the trend is moving in the online direction.

    Those industries that have always relied on Yellow Page advertising (i.e. plumbers, pest control companies, etc.) will have to really take note here. In the same way that we hardly ever use travel agents for booking trips, the Yellow Pages itself may be preparing for a swan song.

    Posted By Matt Certo on 09/30 at 02:04 PM
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    The iPod Nano has been all the rage over the past few weeks. My brother got one of the first off the line (it's now his fourth iPod). My friend Mike in Connecticutt has yet to own an iPod--he's still waiting for, as he puts it, the 'right' one to come along.

    When I first saw the ads on television, I immediately thought that I needed to have one. The ad makes you really excited about the thought of having one. The effect is similar to the conversation last night on The Apprentice in which the teams were challenged with developing an ad campaign for Lamborghini.

    But the more I think about it, I'm not too sure why I would want one. I have an iPod mini which works great. Most of the folks here have the iPod Shuffle. The Nano, to me, is a blend of the two: the packaging of the Shuffle with the storage space of the mini.

    What does this device do for me that my other iPod doesn't already? Like much advertising, one often wonders whether a consumer's need is being met or created. With this product, I think more of the latter than the former.

    Sales are rumored to be strong, though, so kudos to the Apple marketeers. By the way, if you haven't seen the Nano parody over at ifilm.com, you should check it out.

    Posted By Matt Certo on 09/29 at 02:54 PM
    | Comments (1) | TrackBacks (1)

    In consecutive meetings with clients (one late yesterday, one early today), I spoke about those items within a Web page that we try to call special attention to (i.e. call-out graphics, announcement-related icons, etc.) but end up doing the inverse in the process. One client, who was particularly sharp, characterized the effect as 'banner blindness.' If I encapsulate a message in a location outside the main navigation, give it some color and animation, and place it in a high value location, it tends to be mistaken for an ad or ad banner and ignored altogether. A quick Google search on the term (I was sort of curious if she had coined it on the fly) led me to a study that was conducted in 1998 by Jan Benway of Occidental College and David Lane of Rice University.

    After being embarassed that it's taken me seven years to hear about this effect, I concluded that their study had some interesting findings that semmingly substantiate a point: Web surfers are used to seeing certain things in certain places (i.e. logo on the upper-left hand corner, your organization's phone number on the 'contact us' page, etc.). When we change the game, we tend to confuse the visitor and miss the mark by a long shot.

    You learn something new everyday I guess.

    Posted By Matt Certo on 09/27 at 09:13 AM
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    A recent post by Brian Clark makes a very good point regarding the use of the Web in the purest sense. Brian make the case (very eloquently, I might add) that the Web's unique functions (interactivity, personalization, community-facilitation, etc.) ought to be utilized more by Web marketers.

    All too often, some tend to look at the Web in the same way they view traditional media like print, outdoor, and otherwise. I find this to be the case for some traditional advertising agencies who view the Web not as an independent medium itself but simply another outlet for a tri-fold brochure. I often hear that a Web developers should use the same imagery and copy from print materials and simply 'transpose' them to the Web. This is possible (and common) but usually not too terribly effective.

    I had the pleasure of working with Brian years ago. It's good to see that he hasn't lost his step!

    Posted By Matt Certo on 09/26 at 08:44 PM
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    Noticed on last night's season premiere of NBC's The West Wing that the campaign staff of the Democratic Party in the show hired a 'blogmaster.' Not sure that this term sounds so dignified, but the concept is sound.

    Makes me think of Howard Dean who was so successful in utilizing blogs for his 2004 campaign. Unfortunately for him, his rah-rah speech (which featured his patented scream) didn't generate the same sort of success!

    Posted By Matt Certo on 09/26 at 11:45 AM
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    Our 5 year lease on our company office suite is expiring. We're currently deciding between moving to a new building which includes a build-out to our specifications or staying in our existing suite. When I asked our current landlord about what sort of amenities (our carpet and paint are wearing) they might provide in exchange for a lease renewal, she politely informed me that they only provide lease incentives for new tenants, not existing ones. I scratched my head and asked her if we (a low-maintenance tenant that always pays its rent on time) would be eligible for incentives if we moved out first and moved back in the next day.

    The question was rhetorical (and more than a bit sarcastic), but it reminded me of a few business truths that I have come to believe:

    1. Your current customers are usually more valuable than your future ones. Too often in business the emphasis is placed on the latter instead of the former. (Did I mention that our current building is approximately 30% vacant already?)

    2. All things being equal, people (consumers, businesses, etc.) will usually act in their own best interests. Our job as providers of value is to provide more than the next guy for a fair price.

    3. An extension of #2, if I want a person or customer to behave a particular way, I usually have to give him/her a reason to do it. I'm always amazed that Dell sends me customer surveys to fill out that they say will consume 25 minutes of my time with nothing (except, presumably, more selling opportunties for them) in return. I wonder what their response rate is!

    I'm not sure where we'll renew our lease or move, but I'm hoping that our current landlord will at least see it our way!

    Posted By Matt Certo on 09/26 at 08:40 AM
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    I'm wondering if Matt Drudge (and those that use the business model of (1) rapidly-updated news and (2) revenue from display ads) will ever go the way of RSS. His site (and others like his) seem a perfect fit for RSS so that readers could enter his URL and be notified when something has been updated. But Matt probably knows that doing this will detract from his revenue (many consumers who now see his ads would no longer do so) since many (if not all) newsreaders don't pull the ads with the content. RSS would be great for his readers but not so great for his revenue.

    Posted By Matt Certo on 09/25 at 01:32 PM
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    I continue to be intrigued by the lack of widespread 'push' that RSS has received in the business community, media, and otherwise. The blogging community seems to, certainly, have a keen awareness of what RSS is, how it works, and why it's important. But many of those in the business community--pr, advertising, and strategy folks alike--have yet to even hear about RSS, let alone stop and think about how it will impact their businesses.

    I feel that this is really a failure of the technical community on a number of different fronts. For starters, the name 'RSS' is not a good one in my view. I think that non-technical people dismiss technical jargon in the form of unfamiliar alphabetical characters (i.e. HTML, FTP, etc.). Perhaps we should think of another way to characterize the technology?

    It will be interesting to see how Microsoft chooses to characterize RSS when they release IE7. This version of the browser is supposed to have some pretty heavy RSS/blog integration.

    If you're reading this and haven't received a good RSS education, I suggest that you do! Seth Godin does a good job of explaining it on his blog.

    Posted By Matt Certo on 09/22 at 02:17 PM
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    As one who lived through three Florida hurricanes last year, I know how mesmerizing the Hurricane Center's online tracking tools can be. People with an Internet connection who live anywhere close to the Gulf/Atlantic states are always clicking on 'Reload' when it comes to wind tracking maps and projected paths: http://www.noaa.gov.

    With all of this traffic, I'm wondering if the NOAA shouldn't incorporate sponsorships/AdWords in an effort to raise money for victims. I know that there is a mandate agains profiting from government work, but can't an exception be made for fundraising purposes? After all, the DMV asks me to donate to campaign funds when I get my license renewed.

    Do you think people would have a problem with this? The traffic must be staggering. And with Katrina and Rita in the mix, so will this year's damage and loss!

    Posted By Matt Certo on 09/22 at 01:07 PM
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    The excerpt below is something that has really gotten my attention. It's from a recent BusinessWeek article. Full text is here.

    Go ahead and bellyache about blogs. But you cannot afford to close your eyes to them, because they're simply the most explosive outbreak in the information world since the Internet itself. And they're going to shake up just about every business -- including yours. It doesn't matter whether you're shipping paper clips, pork bellies, or videos of Britney in a bikini, blogs are a phenomenon that you cannot ignore, postpone, or delegate. Given the changes barreling down upon us, blogs are not a business elective. They're a prerequisite.

    Posted By Matt Certo on 09/22 at 11:25 AM
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    The blog movement has gotten too big to ignore. It seems that many still are, though. Up until today, we've been mild participants at best and casual observers at worst. We at WebSolvers have come to the conclusion that it's time for us to jump in and be a part of the action.

    So, read our posts, subscribe to our feeds, comment on our posts, and talk about us over lunch and dinner!

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