Archive for the ‘Uncategorized’ Category

Why the iPad Will be More than Just a BIG iPhone

Friday, March 26th, 2010

The imminent launch of the Apple iPad is drawing many comments from both sides of the aisle.  On one side, the extremists argue that this device will be the largest innovation in recent tech memory.  On the other, naysayers reduce the new device to simply “an oversized iPhone.”  In other words, the iPad will simply and exactly replicate the feeling and experience of the iPhone–but with a bigger screen.

While it’s too soon to tell (very few have actually seen one), our hunch is that this device will be a game-changer.  Here are a few reasons why.

1. A bigger screen is more than just a bigger screen. If you think about it, a larger screen is not an incremental change–it’s a shift.  Joe Hewitt, a developer, explains why in an insightful post.  Essentially, we will begin to do things on an iPad that we can (but probably wouldn’t) do on an iPhone.  For example, we can watch a movie or draft a document on an iPhone, but most people don’t.  In short, a bigger screen is a bigger deal than we think.

2. Instant-on. This is bigger than we think, but the iPad will turn on instantly (i.e. within a second or two) while a laptop can take up to a minute or two.  It’s a awkward moment in a lunch meeting to wait for a laptop to boot up.  The iPad should solve that problem.

3. It’s smaller than a laptop. It has many of the abilities of a laptop, but a fraction of the size.  It will be easier to tuck it under one’s arm walking into a meeting.  What’s more, airlines currently frown on putting laptops in the seat pocket in front of the passenger; an iPad solves this problem with its smaller form factor.

4. Longer battery life than a laptop. Lengthier battery life is a good thing for users.  It’s prolonged battery life will make it easier to go about your day (or weekend) without the worry of tucking the power cord in your bag.

5.  A third device will find a place. The common argument is that while many are currently willing to carry around both a computer and a phone, they won’t be ready to carry around a third device.  That’s probably a safe assumption, but one could also make the argument that the device’s abilities, form factor, and instant-on will give it a new niche and create a new place in our lives.

6.  E-reading needs a polish. Steve Jobs must have been bluffing when he said that “people don’t read anymore.”  The iPad is making a pretty big bet on the contrary as it appears to be taking the e-reader concept to a new level.  If you’ve used a Kindle, you may have noticed that while the e-paper technology is amazing, the experience of looking at your library of books and flipping pages is far from an engaging experience.  Take a quick look at this view of the forthcoming e-reading experience on the iPad and it’s clear to see that this one will be–well–better.

7.  New avenues for the publishing industry. It’s no secret that magazine and newspaper publishers need a life preserver.  While you can read a newspaper on the Kindle, it certainly doesn’t come close to replicating the experience of holding a daily newspaper in your hand.  You miss too much content, the layout provides no guidance on story emphasis or importance, and there are no photos or visual elements to speak of.  Magazines are in the same boat.  The iPad will be a much better experience and while you can read on the iPhone, it requires a whole lot of pinching and sliding to see all of the content!

9.  Don’t bet against Steve Jobs. It’s hard to imagine that Jobs would release this product if it wasn’t a big deal–a game changer.  He’s certainly missed before, but it seems as if his track record over the last decade would suggest he’ll make huge waves with it.

10.  People will Buy It. Like most Apple products, their loyalists (a huge group) will buy it.  Gadget-lovers and kids will need it.  This will result in an installed base of users that will generate critical mass for software publishers, something missing in other devices and part of the reason that the iPhone and its App Store have flourished.  More users will perpetuate more innovation and creativity…a cycle that just might snowball.

The iPad is not without its flaws and it would have been nice to see a few more features (like a camera) out of the box.  But then again, if Jobs included everything in the first version, he would have nothing else to sell us next month!

Theraflu Integrates Social Media Trend Data

Wednesday, March 3rd, 2010

The Winter typically brings flu season into full swing and there are a host of ways for you to see the threat level of the virus as it moves around the country.  The US Center for Disease Control (CDC) provides an ongoing view called FluView which tracks reported cases around the country and helps citizens visualize trend data through an online map:

FluView from the Center for Disease Control

One company, however, is providing us all with a different view–and showcasing a deeper way to use social media (for those still of the view that social media is a waste of time.)  Theraflu, the maker of that gritty drink that is supposed to cure your Winter ills, is tracking social media chatter in a real way.  Theraflu’s site provides a similar (yet deeper) map of data in the vein of the CDC’s (see below):

Screen shot 2010-03-03 at 3.33.23 PM

But Theraflu also provides an interesting set of charts that track “Internet chatter” for terms like cold, sick day, flu, and otherwise:

Theraflu Internet Chatter

While this application could use a great deal of refinement (such as adding geo-location capabilities and making the trend data more meaningful to customers), it represents a very intelligent use of social media conversation.  This example is a demonstration of how companies can tap into social media data in an intelligible way and hopefully generates some useful ideas regarding the integration of social media within a Web site.  It’s also a reminder that social media isn’t just about updating your Twitter account or Facebook fan page (although those things are certainly important).

Meta Tags Are Out…At Least In Google’s Eyes

Wednesday, March 3rd, 2010

Google recently announced that meta tags, the part of a Web page that accommodates keywords, are no longer being supported.  Google’s recent post confirmed what many already suspected:  meta tags aren’t so important.  For a bit more of a breakdown, check out this video from Matt Cutts, a Google Software Engineer, who explains the situation:

Bigger Is Not Always Better – How Logo Inflation can be Deflating

Sunday, February 14th, 2010

“Make our logo bigger”

This is frequent client comment after seeing  a Web design concept. It is so common that there are several YouTube spoofs that make light of the matter.  “Easy enough change,” you say? Well, this seemingly innocuous request, typically tendered to increase visual impact, can sometimes have the opposite effect.  A seemingly small directive to pump up the size of your logo may actually damage your Web site’s new design.

What’s the big deal?

You are proud of your business and you want to promote it. Your logo is a visual representation of your business. You want to make sure all of your visitors know who you are so you can start to build brand recognition and increase your sales. Designers understand this.

Your logo, however, is not your entire brand.

A brand, according to some definitions, consists of the sum of all points of contact with the company. That means the entire site design should be an extension of your brand. All site elements (copy, headings, images, etc.) should work together to achieve your goal.  While the logo might be the cornerstone of the brand, it shouldn’t be asked to bear the entire weight of a company’s identify.

So if after viewing your new site design you want your logo to be bigger, it may be a sign that the overall design doesn’t fit with your brand or that the brand message is not clear enough.

Keeping your audience’s attention

The site’s design needs to engage your audience very quickly.  You have less than 2 seconds to grab your users’ attention and give users the information they’re looking for. If they don’t find it, they will look elsewhere and you’ve lost a possible relationship.

In order to achieve your site’s goals, designers work to emphasize the most important page elements. One of the tools to do this is the design principle of contrast.  Contrast can be achieved by using a difference in size or color between different design elements. Making the logo bigger may de-emphasize the most important sections, like the call to action, which will result in less conversions, and a less effective design.

Take this example from the popular photo sharing site flickr

logo_bigger_before

Your eye goes directly to the photo in the center. This entire page clearly focuses on that main piece of content.

Now this is the same page with the logo enlarged:

logo_bigger_after

The logo and the image are now competing for that attention. It’s much more distracting and could leave the user a little less satisfied with their experience on the site.

Your site’s content should be the focal point of the page, not your logo. If your visitors are interested in your product or service, they will find the company behind it.

Turning negative into a positive.

Negative space is another important principle that designers use to drive attention. Negative space or white space is the space around an object. Leaving white space around the logo and other elements generally makes a page easier to scan and locate the information your users are looking for.  Using a smaller logo in addition to negative space may also create a sense of hierarchy, subconsciously telling your visitors which sections to look at first. Making your logo bigger can cut into this white space which weakens that delicately crafted hierarchy.

Smaller logos can be just as effective as larger ones. Look no further than big brands like Nike, Coca-Cola, or GE.  All use what some would consider small logos instead of “in your face” branding; they focus on the most important things they have to offer, their products. The entire pages communicate the brands’ respective attributes, not just the logo.

So, the next time you think your logo looks too small, instead consider whether the message of your content is too small. Maybe your call to action just needs a bit more emphasis or you need to tone down your background colors. Spending more time focusing on your content will improve your site’s ability to get customers interested in what you have to offer.

As with all design, none of these assertions are stated as hard and fast rules. Always remember your target audience.  It may be completely appropriate to enlarge a logo in certain situations.

Further reading:

http://www.andyrutledge.com/designpsych.php
http://www.digital-web.com/articles/principles_of_design/

Ten of Our Recent Client Engagements

Wednesday, February 10th, 2010

When we started WebSolvers in 1995, the Web was a brand new medium.  We don’t need to tell you how much technology has changed, but we do want to share with you how much we have.  Instead of boring you with theory, here is a list of ten recent engagements that we’ve completed that give you an idea of what we do now (in addition to developing engaging, effective Web sites like we always have):

  1. In-house social media seminar for an executive team – We led a half day session in a corporate office showcasing some relevant case studies and brainstorming on a strategic direction for a global holding company of over 50 subsidiaries.
  2. Digital branding for a newly-launched investment fund – We worked with a team of veteran hedge fund executives to conceive and execute a brand identity for a start-up hedge fund.
  3. Custom application development for a consumer brand – We worked with a consumer products company to architect and implement extranet functionality between both suppliers and distributors.
  4. Customer retention campaign – We worked with a service provider to conceive, implement, and track an email campaign designed to stimulate referrals and reduce customer attrition.
  5. Email newsletter launch – We worked with a client to design and implement an ongoing email newsletter campaign.
  6. Viral marketing campaign for a consumer product launch – We implemented and measured a viral campaign involving an email announcement, targeted contest-giveaway, and in-depth database construction.
  7. Remote social media training for a tourist destination – We conducted a 2 hour Webinar for an organization in order to train team members on implementing a company-specific social media strategy.
  8. Custom Web design for a software portal – We designed and produced a series of graphical “skins” for a client’s newly-selected software portal.
  9. Internet Marketing Plan for a consumer product – We developed an Internet Marketing Plan for a consumer product that was already seeing a healthy level of online sales but wanted to increase lead generation and visitor conversion.
  10. Google AdWords campaign management - We developed and managed a year-long campaign to help a non-profit agency attract and convert new customers from relevant Google searches.

The list could go on, but we’re pretty excited about how things have evolved.  If you’d like help in developing some new strategies or implementing some new tactics, please let us know.  We would love to share with you what we’re learning.

The Linchpin in Web Projects

Monday, February 1st, 2010

Seth Godin’s new book, Linchpin, challenges and encourages readers to be indispensable.  Failing to do so, he states, is to risk having a job that is sent to a cheaper source of labor–either to other people, a machine, or a combination of the two:

“If we can put it in a manual, we can outsource it.  If we can outsource it, we can get it cheaper.”

This isn’t necessarily a revolutionary idea, but Seth’s way of explaining is both engaging and encouraging.  As one reads the book and absorbs the ideas, some traditional management concepts jump out at the reader.  Here are a few that many might recognize:

  • Be DifferentHarvard Business School Professor Michael Porter taught us that in his 1996 HBR article in which he boiled the volumes and volumes on the topic of competitive strategy to the very notion of being different.
  • Technology Will EqualizeNew York Times columnist Thomas Friedman led us through this in his book The World Is Flat.  As the technology and connectivity proliferates, the more level the playing field becomes for competition.  The winners will be those that are the most innovative.
  • Keep Teams Small to Minimize Relational Complexity – V.A. Graicunas established the concept of Span of Control in 1933 and developed a formula for quantifying it.  Adding an additional member to a team only increases headcount incrementally but increases the number of relationships (handshakes, as Godin calls them) exponentially.
  • Challenge and Responsibility Motivate Louder Than Dollars – Frederick Herzberg developed the two-factor theory in 1968, now immortalized in a HBR Classic article.  Linchpin employees are motivated more by responsibility than dollars.

While Linchpin does seem to rely on some management concepts that are not-so-new, his packaging of the content is particularly relevant given today’s economic shifts.  If you listen to his interview with Lee Stranahan about Linchpin, Godin warns us that “we all live in Detroit now.”  This is meant to be a rallying cry to either adapt to the demands of the new economic environment or risk commoditization.

Much of Seth Godin’s work over the years has had some association with Internet projects.  His work is engaging and inspiring, making him notable and quotable among anyone and everyone who has either launched a Web site or Twitter account  for money.  This has attained him a certain celebrity among both strategists and MLMers alike.

But there is something deeper underneath the surface that all strategists and Internet professionals can use to launch successful Web projects…a set of take-aways that are both revolutionary and sensible all at once:

  • Your site should be a gift to its users – Why are so many Web sites self-serving?  They should give meaningful content, opportunities, or experiences without an expectation of reciprocation.
  • Put someone in charge – Web committees need a clear leader who is actually on the committee.  Too much confusion here leads to a muddled sense of who is in charge and diluted end-product.
  • Set a launch date and stick to it – A failure to do so could mean a year of unnecessary delay and a lack of of project urgency.  Seth calls this the ability to ’ship’ the product, which refers to a site launch.
  • Make it authentic – Your site should truly speak to and connect with users.  Authenticity creates a bond with your site’s guests.
  • There is no Map – There is no cookie-cutter system for creating a successful Web venture–no map.  If you feel like you’re internalizing, struggling, and aspiring your way toward a positive end result, you’re probably doing it right.

10 Internet Marketing Musts in 2010

Sunday, January 24th, 2010

As the year 2010 is in full swing, it’s hard to believe how things have changed in recent years.  Internet marketing tools and strategies have come along way since 1995, the year WebSolvers began.  Back then, the idea of just building a Web site was a fairly exotic concept. Google had yet to be founded and a Facebook was something that was printed by upperclassmen and delivered in hard copy to students on campus.

While all of this certainly makes us feel a bit nostalgic, we’re also thinking ahead…and trying to help others do the same.  At the risk of sounding self-serving (at least we admit it), here are a few things that we think Internet marketers should strongly consider this year:

1.  Increase Links to Your Site – This is not always an easy task, but one that’s very important in Google’s eyes.  Do your best to increase the number of quality links (structured the right way from the right sites) coming to your site.

2.  Incorporate your Twitter Feed Into Your Site – If you’ve leaped into the social media realm, go ahead and display your tweets somewhere within your site.  It will help your site to stay fresh and build Twitter followers.  We did it on our home page at www.websolvers.com.

3.  Do Some Keyword Research – All of your search engine efforts won’t get you anywhere if you’re targeting the wrong words to begin with.  Consider performing historical (think the past 90 days) keyword research to find out what phrases your customers are actually using.  Just going with your hunch can send you pretty far down the wrong path.

4.  Configure Performance Goals in Google Analytics – Most have Google Analytics installed, but few have taken the time to configure behavioral goals and monitor site performance.  This can be a silver bullet for some sites.  Time invested in truly configuring this product can we time well spent.

5.  Use bit.ly to Monitor Link Performance – Many of us are in the good habit of creating and publicizing shortened links for others to consume.  Take a moment to create a bit.ly account in order to monitor the performance of these links and learn what content and headlines are generating interest and activity.

6.  Develop and Utilize Your Email Messaging Capability – This would have made the list in 1995 but still remains untapped.  People are attached to their email–literally.  But this connection remains untapped by marketers.  Start developing that connection.  What’s the catch?  You have to make the messaging about them — not you.  Sadly, that’s not the nature of most corporate email strategies.

7.  Create a Corporate Social Media Policy – Simply ignoring Twitter and Facebook and dismissing them as ‘time wasters’ no longer flies.  In fact, it hasn’t flown for a while.  Intel has a good policy to look at as a blueprint.  Remember, social communication is going to happen with or without you.  If you don’t formalize your firm’s stance, you may be missing important opportunities and asking for trouble.

8.  Explore the App Economy for Opportunity – BusinessWeek recently published a cover story on the App Economy, the exploding area of iPhone, Blackberry, and Facebook applications.  Like any gold rush, there is a frenzy to create the next big thing.  For many companies, though, there are real and practical opportunities.  Take some time to consider whether having an app would represent real opportunity for your organization.

9.  Create a Wiki To Foster Collaboration – Wikis have been around for some time (i.e. Wikipedia), but many traditional companies have begun to embrace the opportunities.  While the name is funny, the opportunities for communication and collaboration are serious.  To learn more, explore O’Reilly Media’s description as a starting point.

10.  Invest in Yourself – Warren Buffett has said that the best investment we can make is in ourselves.  Consider resolving to regularly read and learn more about the Internet marketing realm.  Good Web sites to consider reading regularly are Seth Godin’s Blog, ReadWriteWeb, and Mashable.

WebSolvers to Close on Monday in Honor of MLK Day

Friday, January 15th, 2010

WebSolvers will be closed on Monday, January 18 in observance of Dr. Martin Luther King, Jr. Day.  Please visit MLKDay.gov for information on the National Day of Service.

Your Web Design: Planning for Change

Monday, December 21st, 2009

We all know that keeping content fresh on your Web site is of critical importance.  It doesn’t look very professional when a user visits your Web site and sees that the content hasn’t been updated in some time.  In fact, it’s regarded as unprofessional when your Web site is characterizing past events as ‘coming soon’ or listing executive biographies of personnel that no longer work at your company.  Fresh content also sends a positive signal to Google.  While it’s certainly not easy, keeping the copy on your Web site fresh is a best practice.

But what about the overall design of your Web site?  How do you keep that fresh?  Many marketing personnel know internally that their site’s design looks old or stale (i.e. our users have become bored with the visual look of the site).  They are reluctant, however, to change the design because they know that might be a large project involving a great deal of time, energy, and involve a significant chunk of the annual marketing budget. With a little bit of planning during your next redesign effort, though, you can configure your Web site so that changing the look and feel over time without going through a total re-design.

For starters, insist on a cascading style sheet (CSS) for your Web site.  Going this route will direct the design team to centralize all font selections and color schemes into a singular file (a CSS file) that feeds the Web site.  Once there, a single color value change to this file (can be done in a few minutes) will, theoretically, change the entire color scheme of the site.  You might change the whole site color scheme to red for World Aids Day or use brighter tones for Spring and Summer.  It’s an easy way to quickly change colors throughout the year.

Going one step further, designate a few contained areas of your Web site or home page that you intend to change as a market cycle or year progresses.  Specifically, carve out some isolated (not blended into other images) images or image panels that you can easily change.  One academic institution that we have worked with isolated a segment of the home page for various icons/messaging throughout the year.  In the late Summer, the space was occupied by a ‘Welcome to Campus’ image for new students and a ‘Hurricane Plan’ image to publish planning materials and warning messages during the Hurricane Season.  During the Spring, the same space featured a graduation cap to give students and parents information on important commencement dates and events.  This space gave users the information they needed and the communications team the real estate needed to highlight important items while creating a refreshed look and preserving the uniformity of the page.

So, as you think about your site’s re-design, it’s a good idea to plan for change–change that will give your site a fresher look without having to re-design the whole site.  It will help you to feel better about your site’s visual look and make design changes part of the norm, not a complicated scramble involving a site re-design.

Google goes Chinese

Wednesday, January 25th, 2006

In a strange coincidence, it has officially been announced today that Google is going to self-censor certain aspects of its index in China as it moves to officially enter the unstoppable force that is China’s economy. What makes it so eerie for me is as I was reading The Search, which discusses Google’s impact on the global economy, last night. I was on the section on how Google was internally conflicted with how to address the needs of Chinese searchers while accommodating the Chinese Government’s positions on human rights.