Dell got a fairly bad rap a while back its treatment of famous blogger Jeff Jarvis. Dubbed “dell hell,” it has become a case study in how bloggers can have a true impact in commerce.
Fast forward almost three years and Dell has really turned the tables in many respects. An item in the Wall Street Journal tells a pretty cool story of Michael Dell getting the blogosphere to work for him in an effort to launch a new product. I think this is a very good example of social media coming full circle within a corporation.
Posts Tagged ‘marketing’
Google: Getting to the Top
Tuesday, February 13th, 2007Almost every day I entertain the question of how one can snatch a number one listing on Google for a particular keyword or keyphrase. As anyone who has worked with search engines know, this is not at all a simple answer. There are too many variables to consider in terms of industry, stature in the marketplace, target market, and longevity. My typical tact is to try not to give a definitive answer (because, often, one does not exist) but to help clients think about how Google functions and how it might work for them. Similar to the ‘training versus educating’ line of demarcation, the first step toward Google success is learning how to think about it.
In my conversations with clients, I try and help them think through several concepts related to how Google functions with a Web site and how it assigns rankings. Many of the mechanics of Google are trade secrets (think the Coca-Cola recipe) and unknown by anyone outside of a select few employees. There are several widely accepted principles, though, that guide search engine marketers in how to cozy up to high Google rankings.
For the sake of simplicity, let’s think of these accepted principles in two categories:
1. On-site factors: Google takes a look at the content and structure of your Web site to determine how relevant it is to a particular keyword or keyphrase
2. Off-site factors: Google looks at the greater Internet (factors external to your Web site) and how it relates to your site
Once you understand this delineation, you’re on the way to understanding higher rankings. Let’s take a look at some of the invididual principles within each of these categories.
On-site factors
1. Google cares about your content, how original and genuine it is, how often it is updated, and how many times a particular keyword/keyphrase is used.
2. Google looks for specific, descriptive tags (called META tags and TITLE tags) and the keywords therein.
3. The presence of a site map (similar to an outline) within your Web site denotes structure, organization, and a specific hierarchy to Google.
4. Google evaluates your site to determine how structurally sound (i.e. strong coding) your site is as a measure of its relevance.
5. Google can’t often interpret images and FLASH content, so the site must contain a balance between readable text and graphics.
Off-site factors
1. Google counts the number of sites that link to yours.
2. Google determines how relevant/important those linking sites are; a link from a heavily-visited site is more valuable than a link from a site with little traffic.
3. Google looks to see how long your domain has been existence and in its database; as a rule of thumb, domains with longer lives are seen as more legitimate.
4. Google evaluates the text within incoming links as a way to characterize what words are associated with your site.
5. Google looks to other closely-related sites like a corporate blog or other affiliated site as a way to determine how relevant your site is.
This list isn’t meant to represent a be-all / end-all. Anyone who tells you that they have such a list is likely exaggerating (or violating a Google patent protection). It hopefully is, though, a start toward helping you to strategically think about Google and how to find your way to the top!
Keyword Research & Search Engine Marketing
Wednesday, January 24th, 2007Many of the marketers and business owners that I speak with are highly interested in being highly ranked in search engines–especially Google. Many have gone to the trouble of performing some surface level research on the basics of search engine success: things like meta tags, title tags, and incorporating keywords and phrases into the site’s text.
But one of the key issues that is surprising to people involves keyword selection. I have found that those keywords and phrases that you assume will be successful are often not. Using software tools, we often explore the real data reflecting the words/phrases that searchers are using and how often they are being used.
I’m usually surprised when I look at the search volume of various terms (which I assume to be popular) in contrast to those phrases which are similar in nature. For example, I once saw that ‘personal injury law’ didn’t have close to the level of search volume as ‘auto accident attorney.’ Humans search differently than that of the marketer’s perception. Keyword research is essential to search engine success.
Brian Clark has a great piece on his blog describing the art of keyword research and why it is important.
Google Image Search
Tuesday, January 23rd, 2007Most businesses are very interested in being at or near the top of the list when a user searches for an associated or relevant term on Google. Many users often use the ‘Images’ search within Google to look for various images, logos, or photos. Chris Pearson has an interesting post about the trends he is seeing regarding this delineation. Marketers should be aware of the increasing popularity of image search. Designers and developers should take note of the importance of using specific terms within the ALT field of image tags; the more descriptive, the better.
A blog about refrigerators?
Tuesday, September 12th, 2006Businesses still scratch their heads when thinking about how to build a blog for their business. It’s often challenging to think about how to connect your product to the interests of consumers.
Let’s say you make or sell refrigerators. You might say, “who would ever want to read a blog about refrigerators?” You might stop there and then dismiss this whole blogging thing altogether. Not if you’re refrigerator-maker Sub-Zero.
This company, maker of ultra-cool refrigerators/freezers of all types (who can forget Owen Wilson bragging about his “twin Sub-Zs” in the movie Meet the Parents) decided not to make a blog about refrigerators (how many refrigerator enthusiasts do you know?). Instead, they recently created a blog about taking care of wine. I bet we all know several wine enthusiasts.
The blog is pretty cool–and sound from a marketing standpoint. It focuses on that which is of interest (wine) and then subtly touts that which protects that interest (their product). I think it’s a great example of corporate creativity and corporate blogging that truly connects.
All the news that’s NOT fit to print…
Thursday, July 13th, 2006Many agree that blogging is really changing the face of journalism. One of the best things about journalists (especially columnists) who blog is that they now have an outlet to publish more content that isn’t necessarily appropriate for their regular column. I subscribe to an ESPN column by Bill Simmons (The SportsGuy) and I get immediate notification of when he publishes a new column or news-bite. That alone is pretty convenient.
But take The Orlando Sentinel’s ‘Taking Names’ column by Scott Maxwell. His blog gives him a place to talk about each day’s column and to share stories about the column that a reader would find interesting. His recent coverage of ‘Lynum-gate’ has given readers a chance to see how the column has evolved…and to learn more than the column could ever hope to reveal.
Want to see a good example of this? Check out one sports columnist’s case in point about Will Ferrell not always having a sense of humor!
How do you tell a customer from a click?
Saturday, July 1st, 2006Microsoft is asking this question in its campaign to win advertising dollars from Google. The campaign is built around a recent study by Web analytics specialist, WebSideStory. The study compares major search engines/portals where pay-per-click advertising is utilized. Surprisingly enough, Google comes in dead last among major search engines in terms of the percentage of conversions derived from its pay-per-click ads.
The possible explanations are pretty interesting. WebSideStory commentary on the study suggests that portals (where rich content and hand-holding are prevalent) appeal to a more purchase-hungry demographic. Google, on the other hand, is built upon a foundation of simplicity and speed; perhaps this audience is less inclined to buy. More likely, however, is the rising prevalence of click fraud: pay-per-click’s dirty little secret (which isn’t so secret anymore).
For those who don’t know about click fraud, check out the Wikipedia entry for a quick explanation. Mark Cuban has a pretty good take on how big the problem is becoming. Intuitively, my hunch is that Google takes the biggest hit from click fraud because of its size and reputation…almost the same way that Microsoft is the largest target for viruses/worms from would-be hackers. Apple fans have always bragged that they’re better at virus protection than Microsoft; not much of a claim, though, when the overwhelming majority of viruses are written for Windows–not MacOS.
What does all of this mean? Things are clearly heading toward the pay-per-acquisition model instead of the pay-per-click model. Google appears to be testing something along these lines that would limit click fraud severely. I have a hundred questions in terms of how this would be implemented, but I love the direction.
Information as an Incentive
Wednesday, June 21st, 2006For a customer, information is an incentive. An asset.
I received an email from Brooks Brothers today inviting me to visit the firm’s Web site to learn how to tie various tie knots. The presentation is well done. It’s built in Flash, is animated, and very user-friendly. It motivated me to go because I have always been curious about various tie knots. There was something in it for me…and the incremental cost to Brooks Brothers was virtually nil. I didn’t buy anything today, but perhaps I will in the future.
A marketer can use information to get a prospect to do something. I wonder why more marketers don’t use it more often.
Most ads I see focus on what’s in it for the company, not what’s in it for the customer. Take this week’s (6/26/06) issue of Time Magazine. I had it on my desk and picked it up to do a quick poll. Of the first twelve ads in the magazine (from Apple and Land Rover to Edward Jones and LG), all had Web site addresses. But the calls to action were about them, not me. One told me that the site would help me find their store (so I could give them my money). Another told me that the site would explain to me how well the product performs (so I could be convinced to give them my money). Several offered me the very exciting prospect of ‘learn[ing] more’ or ‘find[ing] out more’ (so I could give them my money, I’m sure).
LG, maker of HD televisions, would be better off offering me some sort of information. How about this: “Confused about HD? Please visit our Web site to download your free copy of Consumer Reports’ comparison report on different television projection types.”
Edward Jones, investment agency, would get a lot more mileage out of me with an information incentive. Perhaps something like this: “Curious about saving and investing? Log on to our site today to see the top 10 investing mistakes that baby boomers are making today.”
Creating and uploading this information costs nothing to these companies. Creating the impression that it’s ‘all about them’ (and not about me) does.